CGS Obtains the Covid-19 Seal from Chilean Safety Association

Santiago, Chile, and New York, NY – October 13, 2021 – CGS, a global provider of business applications, enterprise learning and outsourcing services, was recognized by Chilean Security Association and awarded the ‘Covid-19 Seal’ in its Santiago facility. The ACHS certification is granted to companies that thoroughly comply with Covid control procedures and actions.

“We’re proud of the recognition for our Chile team in its efforts to ensure the health and safety of our workforce,” said Phil Friedman, CGS President and CEO. “Our primary concern throughout the pandemic is the protection of CGS employees, while maintaining 100 percent operational functionality to serve our customers.”

The Covid-19 Seal is awarded to companies that receive inspections, audits and verifications at different phases of the certification process. The assessment provides Covid-19 prevention measures established by authorities and international best practices. CGS Chile was recognized with the ACHS seal that certifies it as a workspace with comprehensive measures in place to prevent Covid-19 from spreading.

“After an exhaustive verification process, this certification confirms that CGS is in compliance with all the requirements,” said Pablo Rossel Estay, SVP and Country Manager, CGS Chile. “As covid and remote work completely changed the workplace, our team’s customer service and support became more critical than ever before. Yet, to ensure the best customer experience and uninterrupted service, having a safe and healthy workforce was our primary objective. This certification helped to confirm the actions taken by CGS were in accordance with the guidance of the heath authorities and government regulations.”

With optimized call center resources to serve global clients, CGS offers a unique hybrid approach through automation and live agents in its contact centers located in North America, South America, Europe, Asia and the Middle East. Its AI-enriched chatbot and RPA technologies complement the customer support services provided by thousands of multilingual call center agents. CGS supports many of the world's industry-leading global brands from retail, hospitality, healthcare, technology and telecom. CGS’s innovative, scalable and flexible business process outsourcing (BPO) solutions include technical and customer support, telesales, channel enablement and back-office support.

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About CGS

For the past 37 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients’ complex, multi-dimensional needs and support clients’ most fundamental business activities. Headquartered in New York City, CGS has offices across North America, South America, Europe, the Middle East and Asia. For more information, please visit www.cgsinc.com and follow us on Twitter at @CGSinc and @OutsourcingCGS and on LinkedIn.

Media Contacts:

Susan Sweeney, CGS
[email protected]

 

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