IBM Business Partners

NOVEMBER 30, 2023

Ever since the pandemic changed the corporate world, organizations have rededicated themselves to excelling at employee experience strategy. It usually involves executives and HR leaders producing a strong and employee-centric company culture, employee engagement and performance management in coordination with each other.

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IBM Business Partners

FEBRUARY 16, 2024

Subscribe for customer and employee experience topic updates Customer service vs. customer experience across the customer journey The simplest key difference between CX and customer service is that CX is concerned with meeting customer needs during the entire customer journey. And why do both matter for your business?

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Jake Jorgovan

APRIL 2, 2024

In this article, we’ll explore 6 key trends defining the world of executive search in 2024. Continue reading to gain insights about how these trends can shape your own executive search strategies. Continue reading to gain insights about how these trends can shape your own executive search strategies.

Collaboration 130

Collaboration Legal Government Energy 130

Jake Jorgovan

APRIL 14, 2024

We will cover: The scope of RPO and the types of RPO engagements 5 Key strategic advantages of RPO Whether you're struggling with recruitment complexities or looking to refine your existing process, this exploration of RPO gives you valuable guidance and actionable solutions. Continue reading to unlock its strategic benefits.

Partnering capability and readiness 130

Partnering capability and readiness Legal Risk mitigation Ecosystems 130

Jake Jorgovan

FEBRUARY 2, 2024

In the era of data-driven decision-making, the role of a Chief Data Officer (CDO) has become increasingly critical for organizations. These professionals spearhead the strategies for data management, ensuring that data is collected, categorized, and transformed into meaningful insights.

Government 130

Government Utilities Ecosystems Collaboration 130

Jake Jorgovan

JANUARY 28, 2024

This tech-driven approach enables more precise targeting and personalization, leading to higher conversion rates and customer retention. Chief Revenue Officers (CROs) often grapple with fluctuating markets, fierce competition, and other factors impacting their ability to succeed. One significant change is the integration of technology.

Construction 130

Construction Collaboration Utilities 130

Thinkers 50

JULY 18, 2022

Hack Future Lab founder and IE Business School visiting Professor, Terence Mauri argues that building a culture of curiosity — one that embraces ideas that challenge the status quo — is the best way to turn uncertainty into a tailwind for bold action and is your ultimate workforce multiplier. The war for talent is over. Talent won.

Value creation 144

Value creation Ecosystems 144

ITA Group

APRIL 29, 2021

5 Key Challenges to Unlocking Improved Customer Lifetime Value. Then a loyalty program could be the perfect tool to add to your customer retention arsenal. Well—if it’s done the right way, of course. Well—if it’s done the right way, of course. Identify ways to segment your customer base. You may ask.

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Jake Jorgovan

DECEMBER 22, 2023

Their broad exposure to different business environments and strategies can spur innovation and drive your business forward in new and dynamic ways. However, they come alive in different ways depending on the reasons for hiring a fractional C-suite. The use of fractional C-suites is on the rise in a number of different industries.

Legal 130

Legal Retail Law firms Finance 130

ITA Group

APRIL 6, 2021

Nurse turnover has been plaguing the medical industry for decades, and as years pass, the concern remains costly and harmful to hospitals and patients alike: According to the 2020 National Healthcare Retention & RN Staffing Report , each percent change in RN turnover will cost/save the average hospital an additional $306,400/yr.

Collaboration 97

Collaboration 97

IBM Business Partners

DECEMBER 20, 2023

Doing so increases the potential for profitability and customer retention. Invest in the right technology Automation and chatbots are two such technologies that are revolutionizing customer experience, especially with the increasing rise of artificial intelligence (AI) that adds more sophistication to these tools.

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Binfire Collaboration Blog

JUNE 14, 2023

The only way to successfully complete tasks and meets deadlines is to ensure organization and coordination. There’s no direct way to determine this outcome. Project management encompasses several moving parts that involve different teams or people. The OKRs just do that.

Collaboration 93

Collaboration 93

Chameleon Sales

SEPTEMBER 12, 2023

One employee we had let go due to absenteeism contacted us a few years later, searching for another opportunity. When we rehired her on a trial basis, she went above and beyond, opening our eyes to this new recruiting and retention avenue. What is the State of Employees’ Mental Health in the Workplace Today?

Energy 52

Energy Collaboration 52

Jake Jorgovan

NOVEMBER 16, 2023

That way, they can access top-tier professionals for executive roles. That way, these companies ensure an accurate hiring process that leads to the acquisition of top financial talent. The agency was founded as an employee-owned firm. And you're on the right page to find the best companies that will score the perfect candidates.

Finance 130

Finance Life science Channels and alliances Banking 130

Chameleon Sales

MARCH 22, 2023

Challenge #1: Lack of Employee Availability for On-Demand Customer Care Your employees can’t work 24/7, so how can you offer high-quality, convenient customer support at all hours? There is more to B2B lead generation than outbound sales! However, companies often don’t believe hiring an inbound call center is necessary.

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IBM Business Partners

DECEMBER 5, 2023

While every customer interaction is different, organizations that want to improve customer retention and grow their customer base must create an effective customer service strategy. Organizations agree: the majority of service professionals say customer expectations have increased since before the pandemic.

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Partnering capability and readiness Value creation Legal Utilities 68

ITA Group

APRIL 14, 2022

Listen to Your Employees & Work Hard to Meet Their Needs. Most employees are struggling with mental health right now. A little humanity and grace go a long way if: Employees feel powerless and a plethora of other unresolved emotions. Help employees feel purpose, like the work they do matters.

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ITA Group

MAY 17, 2022

6 Ways to Analyze Your Employee Survey Results Quickly & Strategically. Before making any employee engagement changes, it’s imperative to hear directly from the source—the employees. Employees don’t—and won’t—connect with corporate jargon. The Pitfalls of Disregarding Employee Survey Feedback.

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Utilities Collaboration 75

Binfire Collaboration Blog

SEPTEMBER 27, 2023

Improving employee efficiency is a key goal for any organization. It not only helps to increase productivity but also ensures that the employees are performing at their best. There are several ways to improve employee efficiency, ranging from simple changes in the workplace to more complex strategies.

Collaboration 52

Collaboration 52

ITA Group

DECEMBER 28, 2021

New Year Inspiration: Our 5 Favorite Ideas to Engage & Recognize Talent. By mid-year 2022, employee experience programs will consume 20% of HR budgets, and 65% of companies will have a formal employee experience program in place. 3 Tips for Engaging Employees Who Are Hard To Reach. Realizing Your Engagement Data Strategy.

Retail 80

Retail 80

ITA Group

NOVEMBER 4, 2021

Every stage of this international assembly line is breaking down in its own unique way,” according to The Atlantic. Poor Customer Experience Fueled by Employee Turnover. Research shows employees across all job types are searching for a sense of personal and collective purpose in the work they do. Everything.

Construction 92

Construction Retail Government 92

SFE Partners

DECEMBER 14, 2022

You understand that selling in a recession requires preparation , increased creativity and, often, a change in sales growth strategies. These 5 tips will help cushion your business for when a recession hits as early as 2023. These 5 tips will help cushion your business for when a recession hits as early as 2023.

Credit 52

Credit Banking Retail Utilities 52

IBM Business Partners

FEBRUARY 23, 2024

It signifies a shift in human-digital interaction, offering enterprises innovative ways to engage with their audience, optimize operations, and further personalize their customer experience. NLP translates the user’s words into machine actions, enabling machines to understand and respond to customer inquiries accurately.

Banking 106

Banking Retail Insurance Collaboration 106

Jake Jorgovan

MARCH 24, 2024

With experience managing teams of 5-50+ and budgets ranging from $1M to $35M+, her specialties include executive coaching, job search strategy, career assessment, outplacement services, and more. You're on the right page to solve that problem because we'll help you identify and learn from these industry leaders. Let’s dive in.

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Mergers and acquisition activities Utilities Engineering Construction 130

IBM Business Partners

FEBRUARY 12, 2024

However, finding ways to increase customer engagement and brand loyalty can be a challenge. While sustainability is a growing value aligned to business, the way companies approach customer-centric sustainability efforts ought to be different for their younger consumers. We’re #2.”

Retail 77

Retail 77

Agorize

FEBRUARY 2, 2023

There is a strong correlation between employee engagement, performance and the company results. These terms explain why 39% of employees declare themselves disengaged at work. Therefore it’s no surprise that employee engagement has become a key issue for organizations in the wake of the pandemic. Yet, that is not entirely true.

Construction 52

Construction Value creation Collaboration Ecosystems 52

IBM Business Partners

JULY 10, 2023

In a nutshell, employee experience refers to the totality of interactions employees have with their organization. It starts the moment a potential hire spots a company’s listing for an open position and ends with an employee’s retirement or departure.

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ITA Group

JUNE 28, 2022

10 Best Practices to Create an Employee Recognition Program. In the world of HR and employee engagement, the question of how to implement an employee recognition program is top of mind for many leaders. The question isn’t a surprise because right now is a challenging time for employee engagement.

Retail 82

Retail 82

Impact

DECEMBER 7, 2023

Turning customers into advocates early in the buyer journey amplifies brand visibility, boosts credibility, and, most importantly, increases customer loyalty and retention. Customers place more trust in the content shared by individuals, including user-generated content (UGC) and employee posts, than in brand-generated content.

Utilities 52

Utilities 52

Agorize

MAY 4, 2021

What is employee engagement? How to recognize a committed employee? Transformational leadership: the new contract between companies and employees? On the labor market, talents now have negotiating power which has increased in recent years. Attracting highly qualified employees is now a full-time activity.

Engineering 52

Engineering Collaboration Energy 52

ITA Group

APRIL 5, 2022

5 Ways to Enable Channel Sales & Account Managers. As essential gatekeepers to the channel partners you’re trying to reach, field managers are in a unique position to increase performance and engagement of partners under them. Field manager roles are self-directed and the ways they do their jobs vary. Program sentiment.

Utilities 67

Utilities 67

ClearPoint Strategy

JUNE 9, 2021

Look to the guiding principles of whatever strategic management framework you are using for ways to think about your business. Using a matrix helps present your findings in a clear, easy-to-understand way. Historically, corporate planning has always been difficult. Something had to be done. In this article.

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Mergers and acquisition activities Finance Credit Construction 98

Planview Blog

JUNE 23, 2022

What ways have customer expectations changed and increased? Are you providing client work in the way that best works for them? Are you connected to customer success to ensure adoption and retention? How should today’s toughest issues be addressed and tackled? What are the industry’s most important business challenges?

Utilities 52

Utilities 52

Planview Blog

MARCH 29, 2023

The following content will identify five ways finance leaders can benefit from PSA which include the following: Enabling predictable revenue Improving profitability Enhancing pipeline visibility Improving DSO Identifying new revenue streams 1. Professional services (I.e., Technology companies have been maturing their approach to discounting.

Finance 52

Finance Utilities 52

Jake Jorgovan

APRIL 8, 2024

Offering employees the right health insurance is key to attracting top talent and employee retention. Understanding the Types of Health Insurance Plans Source Employer-offered health insurance plans come in various formats, each catering to employees' healthcare needs and preferences. That brings us to the next point.

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Insurance Legal Utilities 130

SFE Partners

APRIL 26, 2023

For example , if the goal is to increase revenue by 20% this year, one strategy could be targeting more customer segments and boosting customer satisfaction. Key Takeaways 8 Keys To a Successful Sales Team What Makes a Successful Sales Team? Are you trying to build a successful sales team but don’t know where to start?

Partnering capability and readiness 52

Partnering capability and readiness Engineering 52

ClearPoint Strategy

DECEMBER 17, 2020

Look to the guiding principles of whatever strategic management framework you are using for ways to think about your business. Do you have an exceptionally high employee retention rate? Learning & Growth Strengths: Where do you excel insofar as your employees are concerned? How To Do A SWOT Analysis.

Mergers and acquisition activities 52

Mergers and acquisition activities Finance Utilities Credit 52