Tue.Aug 08, 2023

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Five9 Awarded by Frost & Sullivan for Empowering Exceptional Customer and Agent Experiences through its VoiceStream APIs

Frost & Sullivan

San Antonio, TX — August 8, 2023 — Frost & Sullivan continuously researches the cloud contact center industry and, based on its most recent findings, recognizes Five9 with the 2023 North American Enabling Technology Leadership Award. Five9 has been a leading provider of cloud contact center solutions for almost 25 years and has consistently placed well on Frost & Sullivan’s Enterprise Cloud Contact Center Market Radar as one of the most innovative, highest growth providers in North Ameri

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Better together: IBM and Microsoft make enterprise-wide transformation a reality

IBM Business Partners

IBM® and Microsoft—the two largest global IT companies—are working together. While many may see IBM and Microsoft as competitors, we are much better partners bringing the best of both companies together to accelerate impact and influence at scale. We provide current and new clients the unique opportunity to take advantage of the combined value from our technology, cloud, and consulting services alongside our ecosystem of partners to meet ever-evolving business needs.

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Scaling Partner Programs with Legacy PRMs vs. Growth PRMs

Magnetrix

When growing a partner program, consider choosing a PRM that grows with your partner ecosystem's needs. The PRM types we'll review are: Legacy PRMs Modern (growth-enabling PRMs) Some things to keep in mind while assessing which type to go with are: Look for scalability to accommodate increasing partner numbers and activities Customizability is essential to tailor the platform to your unique requirements Automation streamlines processes as your program expands, reducing manual work AI-cap

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How to build more sustainable transportation infrastructure

IBM Business Partners

Transportation infrastructure—a broad term that encompasses the networks of fixed installations that ensure safe transport of people and goods—is a critical part of thriving, modern economies. Examples of transportation systems include roadways, public transit systems, airports, train stations, bus stations, ferry terminals, pipelines and warehouses.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Meeting Procurement Challenges in Telecom | CenterPoint Group

CenterPoint Group

In 2023, developing and implementing an effective wireless telecom procurement strategy is more difficult than ever. Rapidly emerging technologies and rising costs in an increasingly competitive market complicate the question of how to procure telecom services.

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StormForge Optimize Live now available in the IBM Cloud Catalog

IBM Business Partners

In recent years, the rapid adoption of Kubernetes has emerged as a transformative force in the world of cloud computing. Organizations across industries have been drawn to Kubernetes’ promises of scalability, flexibility and streamlined application deployment. However, while Kubernetes offers an array of benefits in terms of application management and development efficiency, its implementation is not without challenges.

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Mexican Firms Embrace Cloud Services

Frost & Sullivan

Cloud services’ public appeal lies in their ability to enhance operational efficiency and automate routine tasks, which resonates with 80% of Mexican respondents. Additionally, 78% of companies highly value the ease of access it provides remote workers. Many organizations consider the possibility of migrating applications between different cloud services (74%), but a small percentage (22%) follow through with the process.

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How to choose the best enterprise asset management software

IBM Business Partners

Large organizations are comprised of many assets that require continuous monitoring to ensure optimal productivity. One business’ assets might be thousands of miles of electrical wiring, while another’s might be manufacturing equipment or warehouses. Whatever the case, large organizations can benefit from enterprise asset management (EAM) software to manage all the physical stuff the company owns.