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Thinkers 50
AUGUST 30, 2021
She has been a visiting scholar at Harvard Business School and a visiting professor at United States Military Academy, West Point. Liz spent 19 years in industry, primarily in mobile telecommunications with nine years as a vice president at Motorola. Nominations are in for the Thinkers50 Distinguished Achievement Awards for 2021.
TIM Review
OCTOBER 29, 2021
Everyone from the CEO down to the contact center agent should know what it feels like to be a customer. Blake Morgan Keynote speaker, best-selling author & futurist. Introduction. Under this reality, organizations rely on a digital transformation to enable customer-centricity and improve customer experience (Columbus, 2020).
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