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How to responsibly scale business-ready generative AI

IBM Business Partners

According to Precedence Research , the global generative AI market size valued at USD 10.79 by 2032 with a 27.02% CAGR between 2023 and 2032. Each organization must balance opportunities for value creation with the risks involved. Of utmost importance is to align with trusted technologies and enterprise capabilities.

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Six ways AI can influence the future of customer service

IBM Business Partners

The same IBV study found that 63% of executives expect to have already invested in generative AI use cases to serve agents directly by the end of 2023. IBM offers end-to-end consulting capabilities in experience design and service, data and AI transformation.

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Customer service trends winning organizations need to follow

IBM Business Partners

A 2023 Gartner study found that 58% of leaders identified business growth as one of their most important goals. IBM Consulting® offers end-to-end consulting capabilities in experience design and service, data and AI transformation. Customer service is a necessary component of this strategy.

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Bringing the power of watsonx to our clients with IBM Consulting

IBM Business Partners

In our hundreds of generative AI engagements with clients around the world, enterprises are trying to balance massive value creation with risk mitigation—and they face a shortage of the necessary “AI for business” skills.