article thumbnail

Achieving Customer Success through Collaboration Excellence

Phoenix Consulting Group

federal government customers. As a small business, it is particularly important to demonstrate this capability when working with government customers. Certifying to standards shows that you apply some rigor in how you manage your business, and that translates to less risk and better outcomes for your customer.

article thumbnail

A First Step Towards Resilient Organisations

INSEAD Knowledge

What’s most striking is that all government entities and disaster response organisations conducted a drill in 2019 for a 7.6 It cannot be rushed, but it can be nurtured through clear strategies, awareness as well as material and social collaboration. The cultural rift between locals and immigrants led to ineffective resource sharing.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Why Principles-Based Collaboration Is Essential For Agile Ecosystems

Phoenix Consulting Group

As we enter an “Era of Ecosystems,” we need a different approach and thinking to manage these multi-dimensional and multi-lateral business relationships. I believe the partner management processes that have been developed as a profession are still relevant, but we do need to rethink how we apply them.

article thumbnail

KPMG: Channel Profile & Services

Channel Insider

With digital infrastructure maturing, enhancing data privacy, cybersecurity standards, and governance, risk, and compliance (GRC) systems are increasingly important. The company’s target operating model includes six layers: Process, People, Service Delivery Model, Technology, Performance Insights and Data, and Governance.