San Antonio, TX — October 12, 2023 — Frost & Sullivan recently researched the unified communications-as-a-service (UCaaS) archiving market and, based on its findings, recognizes Intermedia Unite Archiving with the 2023 Global New Product Innovation Award. Intermedia is a visionary cloud communications company that supports over 135,000 businesses and the 7,500 channel partners that serve them to stay connected through voice, video conferencing, short message service (SMS), chat, contact center, business email, and file sharing and backup, among other solutions.
Intermedia meets the ever-growing demands of its customers and partners with state-of-the-art multimodal communications tools that dramatically boost business productivity. Intermedia Unite Archiving automates the collection and archiving of voice, chat, and SMS data interactions within the company’s all-in-one communications, collaboration, and contact center solution – Intermedia Unite – to help ensure cross-channel compliance, as well as the unified search and reporting of data across all channels in a secure and encrypted platform. Since its recent launch in early 2023, Unite Archiving has already gained wide interest and traction among Intermedia’s customers. While certain competing UCaaS providers offer similarly positioned archiving solutions, they have limited functionalities compared to Unite Archiving. Specifically, these competing solutions lack the seamless integration capabilities, comprehensive and easy-to-use communications data search, configurable data retention durations, or the compliance and monitoring features that Unite Archiving offers.
“Intermedia is delivering the capabilities that customer organizations are looking for. Intermedia Unite Archiving automates critical data collection and archiving workflows, as well as unifies search and reporting to achieve the enhanced compliance, security, and productivity that businesses require amid the proliferation of multimodal communications interactions,” said Robert Arnold, Industry Director, Connected Work Research at Frost & Sullivan.
Even with Unite Archiving’s initial success, the solution must continue to evolve in a quickly advancing UCaaS marketplace. Accordingly, Intermedia has an aggressive development roadmap for the near future, such as Unite Archiving’s support for Intermedia Contact Center and the company’s AnyMeeting Video Conferencing, increased artificial intelligence (AI) capabilities, and detailed analytics.
As a result, customers will greatly benefit from these enhancements because the capabilities are included at no additional cost or for small incremental fees, thus potentially increasing Unite Archiving’s disruptive capability and maintaining the product’s positioning as one of the industry’s most robust UCaaS archiving solutions to date.
“While Unite Archiving offers impressive functionality for the price today, there is even more innovation on the way. Intermedia has an impressive development roadmap for the near term and beyond,” noted Arnold. With its strong overall performance, Intermedia earns the 2023 Frost & Sullivan Global New Product Innovation Award in the unified communications archiving market.
“We are deeply honored to receive the 2023 Frost & Sullivan Global New Product Innovation Award for Intermedia Unite Archiving. We developed the solution to help ensure that critical business communications are captured and easily searchable, both for businesses that require archiving to comply with regulations, as well as businesses that understand the importance of retaining their corporate knowledge,” said Michael Gold, Intermedia CEO. “This recognition underscores our unwavering commitment to pushing the boundaries of innovation and delivering business-critical solutions to our customers and partners.”
Each year, Frost & Sullivan presents this award to the company that has developed an innovative element in a product by leveraging leading-edge technologies. The award recognizes the value-added features/benefits of the product and the increased return on investment (ROI) it provides customers, which, in turn, raises customer acquisition and overall market penetration potential.
Frost & Sullivan Best Practices Awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.
About Intermedia
Intermedia is a cloud communications company that helps over 135,000 businesses connect better – through voice, video conferencing, chat, SMS, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from wherever, whenever. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of intelligent communications and collaboration solutions, including our flagship product, Intermedia Unite®, all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, and one intuitive point of administrative control, and having been certified by J.D. Power for excellence in technical support seven times, Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience™.
As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORE™) model – which enables partners to resell, package, and manage Intermedia’s solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models.
Intermedia is also proud to be the exclusive cloud communications platform provider for NEC, a leader in global market share for unified communications with an estimated 80+ million business phone users worldwide.
For more information about Intermedia, visit www.intermedia.com.
Contact:
Mariel Santos
Intermedia
650.241.3025
msantos@intermedia.com
Intermedia, Intermedia Unite, Worry-Free Experience, and CORE are either trademarks or registered trademarks of Intermedia.net, Inc. in the United States and/or other countries. All other trademarks, service marks, trade names, and copyrights used herein are the property of their respective owners.
J.D. Power 2023 Certified Assistance and Technical Support ProgramSM recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions for its technology service and support operations. For more information, visit www.jdpower.com/awards.
