Personalization will be Key to the Post-pandemic Customer Experience Journey
Frost & Sullivan
JUNE 15, 2021
Frost & Sullivan forecasts enterprises’ use of customer behavior analytics to grow by 20% until 2025. From product placement to internal business operations, companies will have to put health and hygiene into their core business strategies,” said Chaitanya Habib, TechVision Research Analyst at Frost & Sullivan.
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