Prioritizing customer experience in government

McKinsey & Company

The COVID-19 pandemic has highlighted the necessity to center customer experience in dealings with government agencies. This benefits customers, government employees, and agencies’ reputations alike.

Governing in and through a Pandemic

Board Source

But the challenges of the pandemic may provide opportunities to evolve governance in ways beneficial for the long run. Adapted from article which appeared in AGB, Trusteeship, (28) 5, Sept-Oct 2020.

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Governance: Structured, Not Standardized

BTD Consulting

Governance has four primary dimensions: Stewardship – setting strategic direction and keeping the effort on course, which requires monitoring performance and understanding changes in partners’ strategic priorities. Even large companies can fail to create robust governance structures.

Government transformations in times of extraordinary change: Key considerations for public-sector leaders

McKinsey & Company

An equal focus on performance and organizational health can help large-scale government overhauls succeed. Public & Social Sector Insights Government Public Sector United States Organization

How to Overcome the Pain Points of Your CRM

When used effectively, a CRM can be the life blood of your sales team – keeping everyone organized, efficient, and at peak productivity. However, as a company, sales stack, and database grow, it becomes difficult to uphold structure and governance to keep a CRM up-to-date. The result? Less organization, more confusion, and fewer deals closed. Leveraging leading industry research from industry analysts, this eBook explores how your sales team can gain back valuable time.

How to Collaborate Among Competitors?

Peter Simoons

In a recent virtual coffee call, I was asked how to organise a governance structure for a collaboration of 10 competitors. As we discuss extensively in our Alliance Masterclass , there is, of course, more to governance and the art and science of successful alliances.

11 Mission Vs. Vision Statement Examples In Government & Healthcare

ClearPoint Strategy

In this article, we’ll show you some of the best examples we’ve seen of the interplay between mission and vision in the government, healthcare, and finance industries. 11 Mission Vs. Vision Statement Examples In Government, Healthcare & Finance. Local Government.

Building Agile Government Services

Project Management Institute

Tips for new government leaders: Unlocking diversity and inclusion

McKinsey & Company

New government leaders can use proven approaches to address these issues and build the workplace of tomorrow. The COVID-19 crisis has created barriers to workplace diversity, equity, and inclusion.

8 Global Shifts for 2021 Reshaping Industries, Governments and Society

Frost & Sullivan

To help companies identify new avenues for top-line growth and plan for a more fruitful 2021, Frost & Sullivan’s team of industry experts have compiled a complimentary insight: Top 8 Growth Opportunities for 2021 Impacting Industries, Governments and Society – What You Need to Know Now.

Top thinkers from Wellington School of Business and Government recognised

Thinkers 50

Todd Bridgman and Stephen Cummings from Wellington School of Business and Government have been shortlisted for the Thinkers50 2021 Breakthrough Idea Award.

The Basics Of A Good Local Government Dashboard (With Examples)

ClearPoint Strategy

A citizen-facing, government dashboard is a way to showcase performance and tell a story about your data, but is not a data dump. You’ll notice that the government dashboard examples in this article are often dedicated websites showcasing relevant information.

Now On AWS Marketplace: Zoom Government, Commercial Editions

Tackle.io

Creating a more resilient and responsive government

McKinsey & Company

The pandemic has put demands on the public sector that are likely to increase. Public & Social Sector Insights Social Sector Public Sector Risk Management Public and Social Sectors Leadership Economic Impact

Strategic Planning In Local Government: The Main Components & Examples

ClearPoint Strategy

You’re working on a strategic plan for your local government. If there’s anything we’ve learned from working with local governments, it’s that you’ll do whatever it takes to grow and thrive as a community. What Is A Government Strategic Plan?

Government packages & relief from insolvent trading liability

Synergy 48 Group

A guide to surviving COVID-19 for SMEs Resource Library General Resources Accessing Govt Support Cashflow management Minimising workplace risk Supporting & Paying Staff Working from home Government packages & relief from insolvent trading liability Thanks to Jeanine Purdie from Business Credit Solutions for sharing this information provided by the Australian Institute of Credit Management […].

The 5 Best Places To Find Local Government Benchmarking Data

ClearPoint Strategy

Local governments today want to know how they stack up to one another. Having access to great local government and city benchmarking data can be helpful for internal purposes and to show residents how your city is doing compared to similar cities nearby and around the country. The (ICMA) is a professional organization that’s mission is “to create excellence in local governance by developing and fostering professional management to build better communities.”

11 Mission Vs. Vision Statement Examples In Government & Healthcare

ClearPoint Strategy

In this article, we’ll show you some of the best examples we’ve seen of the interplay between mission and vision in the government, healthcare, and finance industries. In this article, we’ll show you some of the best examples we’ve seen of the interplay between mission and vision in the government and healthcare industries. 11 Mission Vs. Vision Statement Examples In Government, Healthcare & Finance. Local Government.

The effect of government stimulus on commercial real estate amid COVID-19

McKinsey & Company

Governments have used a variety of measures to support commercial real estate and their tenants through COVID-19—with mixed results for both parties.

What infrastructure stimulus investments could be the most important for governments to pursue now and why?

McKinsey & Company

Industry leaders weigh in on what infrastructure stimulus investments governments may want to prioritize in the near term as they consider economic recovery.

SmartSafe City Solutions Market to Soar Globally as Governments Increase Public Safety Measures

Frost & Sullivan

The post SmartSafe City Solutions Market to Soar Globally as Governments Increase Public Safety Measures appeared first on Frost & Sullivan. The sector is expected to reach revenues of $12.2 billion by 2030 , finds Frost & Sullivan. Santa Clara, Calif.

Back to Basics – Step 5: Preparing for Effective Integration – Governance & Reporting

BTD Consulting

Preparing for Effective Integration – Governance & Reporting Plan with clear objectives and accountabilities? Remember, good governance is not the same as good programme management: The mechanisms you’ve instituted provide instrumentation, lighting, and communications throughout the ship.

Hospital at Home Care Set to Make it Big in the United States with Strong Support from the Government

Frost & Sullivan

The post Hospital at Home Care Set to Make it Big in the United States with Strong Support from the Government appeared first on Frost & Sullivan.

Combined Heat and Power Market Gains Confidence as Governments Worldwide Prioritize Climate Change

Frost & Sullivan

The post Combined Heat and Power Market Gains Confidence as Governments Worldwide Prioritize Climate Change appeared first on Frost & Sullivan.

Combined Heat and Power Market Gains Confidence as Governments Worldwide Prioritize Climate Change

Frost & Sullivan

The post Combined Heat and Power Market Gains Confidence as Governments Worldwide Prioritize Climate Change appeared first on Frost & Sullivan.

Government-led Digital Health Initiatives Drive Adoption of Telehealth in the UAE and KSA, Says Frost & Sullivan

Frost & Sullivan

Both governments are developing robust digital health infrastructure to support telehealth services. The launching of the Innovation Strategy 2019-2021 and Digital Health Strategy 2018 by the UAE and KSA governments, respectively, is the key factor driving digital transformation in the healthcare sector in both countries,” said Surbhi Gupta, Healthcare Industry Analyst at Frost & Sullivan.

Bridging the Governance Gap: How to Safely Realize the Potential of Citizen Development

Project Management Institute

Government data management for the digital age

McKinsey & Company

Public institutions can make more of their data resources. Five actions can help them modernize their data infrastructures and unlock significant value across state, economy, and society. Public & Social Sector Insights Public Sector Digital

Beyond financials: Helping small and medium-size enterprises thrive

McKinsey & Company

Governments and other institutions worldwide are launching programs to provide them the advisory support needed to meet the moment. Public & Social Sector Insights Public & Social Sector GovernmentSmall and medium-size enterprises are facing compounding challenges.

Seven tips for success for new chiefs of staff at federal government agencies

McKinsey & Company

Incoming chiefs of staff have a wide array of responsibilities to fulfill and need to define clear objectives for their tenure. These seven tips can help them successfully execute their roles. Public & Social Sector Insights

A quantum wake-up call for European CEOs

McKinsey & Company

Digital Insights Digital Analytics Disruptive Technology IT organization & governanceQuantum computing could significantly reshape key industries in Europe. The region’s executives and entrepreneurs should act now to harness its potential.

How to Close More Deals with the Federal Government (Hint: Avoid the GSA Schedule)

Mansfield Sales Partners

Chances are, you’ve had at least one of these thoughts about business-to-government (B2G) sales: The process is too complicated. The sales cycle is too long. There’s only a small chance of success. Sales Consulting B2G Sales Federal Sales

The future of federal work

McKinsey & Company

How can the federal government think about remote work and the workplace environment—and communicate changes to its workforce? Public & Social Sector Insights Government Social Sector Public & Social Sector

New York Allows Virtual Membership Meetings

Pearlman + Pearlman

News Nonprofit Governance State Regulations Board of Directors New York State Virtual Meetings

A city in the palm of your hand: An interview with Dubai’s Wesam Lootah

McKinsey & Company

The CEO of the Smart Dubai Government Establishment explains how innovation and common purpose help make Dubai the happiest city on earth. Digital Insights Government United Arab Emirates Analytics Digital Sustainability

Driving business impact through customer centricity and digital agility

McKinsey & Company

Digital Insights Agile at scale Application development & management IT organization & governance IT management & strategy Growth Innovation LeadershipSun Life US focused on the client experience and aligned IT with the business to drive a transformation in its technological capabilities.

Getting ahead of supply-chain risks

McKinsey & Company

Public & Social Sector Insights Government Supply chain management Operational risk managementHow public- and private-sector organizations can collaborate, assess vulnerabilities, and look at the bigger picture to improve supply-chain resilience.

Accelerating data and analytics transformations in the public sector

McKinsey & Company

Public & Social Sector Insights Government Artificial IntelligenceA data and analytics transformation is particularly hard for organizations in the public sector, given their scale and operating constraints. But some are making progress and offer valuable lessons.

Climbing the private-equity learning curve

McKinsey & Company

Strategy & Corporate Finance Insights Governance Corporate Finance StrategyCEOs who are used to engaging with public-company boards need a different playbook when it comes to private-equity boards. Here’s what they can expect.

Building a tech-services ecosystem to deliver products—not applications

McKinsey & Company

Digital Insights IT cost & performance improvement IT management & strategy IT organization & governance Digital strategy and organizationIT organizations focused on building value as well as reducing costs need to rethink how they engage with their vendors.