How tech will revolutionize retail

McKinsey & Company

The retailer of the future will harness the power of data, quantum computing, artificial intelligence, and augmented reality, says serial entrepreneur and technology expert John Straw. Retail Insights High Tech & Internet Retail & Consumer Goods Digital

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In search of speed: A new way for retailers to organize

McKinsey & Company

As global organizations seek to recast themselves for speed, the retail sector has been under significant pressure. Retail Insights Retail & Consumer Goods Retail environments

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RFID’s renaissance in retail

McKinsey & Company

A new era brings a familiar technology to the forefront for nongrocery retailers. Retail Insights Retail & Consumer Goods Customer-Experience Design Process automation

Why retail outperformers are pulling ahead

McKinsey & Company

Retailers’ relative performance in capital markets starkly demonstrates a pandemic-driven acceleration of ongoing industry shifts. Retail Insights Retail & Consumer Goods Consumer packaged goods

Why retail outperformers are pulling ahead

McKinsey & Company

Retailers’ relative performance in capital markets starkly demonstrates a pandemic-driven acceleration of ongoing industry shifts. Insights on Consumer Packaged Goods Retail & Consumer Goods Consumer packaged goods

The path forward for sustainability in European grocery retail

McKinsey & Company

Retail Insights Retail & Consumer Goods Retail environments EuropeThough grocers have focused on product safety and hygiene during the pandemic, sustainability remains a key priority for consumers and grocery CEOs alike.

Crafting a fit-for-future retail operating model

McKinsey & Company

Retailers must move beyond cost cutting to embrace a comprehensive transformation. Retail Insights Retail & Consumer Goods

Retail speaks: Seven imperatives for the industry

McKinsey & Company

After a year like no other, the US retail industry faces a still-uncertain future. Our latest research highlights seven imperatives that will position retailers for success—regardless of what is next. Retail Insights Retail environments

Shaping the workforce of the future in retail and consumer goods

McKinsey & Company

Retail Insights Consumer packaged goods Retail environmentsForward-thinking companies are creating thoughtful guidelines for hybrid work environments, training employees in adaptability and resilience, and proactively reskilling their workforces.

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The diversity imperative in retail

McKinsey & Company

Consumers are expecting more from brands than ever before, and the cost is high for retailers that don’t take action on racial equity, diversity, and inclusion. Retail Insights

Retail’s need for speed: Unlocking value in omnichannel delivery

McKinsey & Company

Where should retailers keep up—and what are the value-creation opportunities in doing so? Retail Insights Consumer packaged goodsThe race to provide ever-faster omnichannel order fulfillment is on.

Navigating the retail storm through supply chain agility

McKinsey & Company

Given COVID-19’s acceleration of digital retail trends, we sat down with Shekar Natarajan from American Eagle Outfitters to discuss the company’s recent push toward digitization. Retail Insights Retail & Consumer Goods

The dos and don’ts of dynamic pricing in retail

McKinsey & Company

Here’s a checklist for retailers. Marketing & Sales Insights Retail & Consumer Goods Retail environments PricingDynamic pricing doesn’t have to be extraordinarily complex, but it does have to be strategic and disciplined.

How a Russian retailer is building a next-generation grocery business

McKinsey & Company

Retail Insights Retail & Consumer Goods Retail environments Russia OperationsIn just one year, Pyaterochka experienced a fiftyfold increase in online-grocery demand. The spike was unexpected—but the company was ready. And its CEO is preparing for even more change ahead.

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The path forward for European grocery retailers

McKinsey & Company

Now evolving consumer demands also require grocery retailers to adopt new strategies to increase performance and pursue growth. Retail Insights Consumer packaged goods Retail environments EuropeCOVID-19 changed the market in unprecedented ways in the past months.

Partnerships: A Dynamic New Customer Acquisition Channel for Retailers and eCommerce in Southeast Asia

Impact

The retail and ecommerce sectors have seen significant growth as many consumers have shifted from in-store to online shopping throughout the pandemic. Affiliate marketing and partnerships are not new to retailers.

5G Is Getting Real at Retail

Market Source Inc

The post 5G Is Getting Real at Retail appeared first on MarketSource. Retail Wearable Tech

A year like no other for European grocery retailers: The state of the industry post 2020

McKinsey & Company

The coronavirus pandemic has reshaped the European grocery-retail landscape at unprecedented speed and scale. Retail Insights Retail & Consumer Goods Europe RetailFive major forces at the heart of this change came together and reinforced one another.

The power—and pitfalls—of dynamic pricing for omnichannel retailers

McKinsey & Company

Former Overstock.com executive Seth Moore clears up some common misconceptions about how dynamic pricing works in e-commerce and omnichannel retail. Marketing & Sales Insights Retail & Consumer Goods Outpatient care Analytics Marketing & Sales

‘Retailers as experience designers’: Brian Solis on shopping in 2030

McKinsey & Company

In the future, the most successful retailers will employ experts in video-game design and spatial computing, predicts Salesforce.com’s global innovation evangelist. Marketing & Sales Insights Retail environments Customer-Experience Design Innovation Customer experience & loyalty

Winning back the Retail Customer – It’s Not Too Late

EGA

While the demise of traditional retailers such as Sears, is often attributed to technology growth, the real killer is lack of attention to customer experience, choice and market direction.

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Digitization in automotive retail in 2021 and beyond

McKinsey & Company

Automotive & Assembly Insights Automotive retailing EuropeExperts from EURODA and Google weigh in on what’s next for the automotive sector as the COVID-19 pandemic continues to accelerate digitization.

Back to School: Retail Forecast for 2021

Market Source Inc

The 2021 back-to-school season is likely to be a “doozy” according to one report, and forecasters say that pent-up demand and the ease of omnichannel purchasing will drive retail sales through the roof. The post Back to School: Retail Forecast for 2021 appeared first on MarketSource.

Retailers Build Brand Loyalty by Leveraging Customer Data to Tailor Experiences

Frost & Sullivan

Voice of the customer data to offer retailers deep insights into customer behavior and preferences, finds Frost & Sullivan. 4, 2021 – With the world pivoting to digital, the retail industry has had to completely reimagine the way it engages with customers.

Gen Z’s Approach to Shopping and Retail

Market Source Inc

At one time, retailers could build a dedicated following simply by offering lower prices than the competition. The post Gen Z’s Approach to Shopping and Retail appeared first on MarketSource. Retail

Making banks from branch networks: Why financial services are still a good idea for postal carriers and retailers

McKinsey & Company

Postal carriers and retailers with vast distribution networks could leverage them and their deep customer relationships. Insights on Travel, Logistics & Infrastructure Retail banking Post & parcel services Corporate strategy

E-commerce is shifting how European grocery retailers seek profitable growth

McKinsey & Company

Winning online was a priority for growth in grocery retail even before the onset of the pandemic. Retail Insights Retail & Consumer Goods Retail environments Europe

The ROI of Retail Sales Training

Market Source Inc

Retail today moves fast. From the latest mobile device, smart appliance, or wearable wellness tracker, it’s growing more difficult for retailers to keep up with the market’s pace. The post The ROI of Retail Sales Training appeared first on MarketSource. Retail

Don’t Succumb to Retail Data Addiction

Market Source Inc

The post Don’t Succumb to Retail Data Addiction appeared first on MarketSource. RetailData is a picture of the past, but used to its full potential, data can help you anticipate what will happen, giving you the ability to impact the future.

Sustainability and health are top of mind for today’s grocery retailers: An interview with Frans Muller

McKinsey & Company

Retail Insights Retail & Consumer Goods Retail environments EuropeAhold Delhaize’s president and CEO explains how the Belgian grocer has prioritized employees’ mental health, leveraged digital personalization tools to help consumers make healthy and sustainable food choices, and connected with the community through local initiatives.

How to Improve Performance with Better Retail Sales Forecasting

Market Source Inc

Top-performing retailers know how to keep and retain top talent. The post How to Improve Performance with Better Retail Sales Forecasting appeared first on MarketSource. RetailDiscover the secrets to training that expands customer lifetime value.

Are Your Retail Operations and Marketing Teams in Synch?

Market Source Inc

Seamless communication and sharing of information between retail operations and marketing is essential for driving traffic and sales. The post Are Your Retail Operations and Marketing Teams in Synch? Retail

Rethinking Retail: The Gig Economy in a Post-Pandemic World

Market Source Inc

Here are ways retailers can capitalize on this exciting trend now. The post Rethinking Retail: The Gig Economy in a Post-Pandemic World appeared first on MarketSource. Retail

Cultivating Retail Customer Loyalty in a Post-COVID World

Market Source Inc

Many consumer behavior changes prompted by the pandemic will have a lasting influence on how retailers and retail brands cultivate customer loyalty, requiring retailers to connect with consumers in meaningful new ways.

Retail Staffing in 2021: The Shape of Things to Come

Market Source Inc

Many retailers are glad to say goodbye to 2020. Scrambling to meet the challenges wrought by a worldwide pandemic, retail staffing strategies were revamped to meet shifting customer expectations and shopping habits. Retail

Digital Retailing, Fleet Connectivity and New Product Innovation to Revive the Global Vehicle Leasing Market

Frost & Sullivan

Trends such as EV leasing , digital retailing and fleet connectivity will unlock new revenue streams for the industry. The post Digital Retailing, Fleet Connectivity and New Product Innovation to Revive the Global Vehicle Leasing Market appeared first on Frost & Sullivan.

Do You Really Know Your Ideal Retail Customer?

Market Source Inc

The post Do You Really Know Your Ideal Retail Customer? RetailIdentifying your ideal customers is no longer just about segmentation or location. Gathering targeted customer data goes beyond overall demographics and psychographics. appeared first on MarketSource.

Gen Z’s Attitudes Toward Technology and Retail

Market Source Inc

The post Gen Z’s Attitudes Toward Technology and Retail appeared first on MarketSource. RetailNo generation has been defined by technology quite like Gen Z.

Three Secrets to a Better Retail Sales Team: Train. Reinforce. Repeat.

Market Source Inc

Top-performing retailers know how to keep and retain top talent. The post Three Secrets to a Better Retail Sales Team: Train. RetailDiscover the secrets to training that expands customer lifetime value. Reinforce. Repeat. appeared first on MarketSource.

Humanizing the Retail, E-tail, and Direct-to-Consumer Experience

Market Source Inc

Brands want connection with consumers in retail, e-tail and DTC channels but consumers aren’t as interested in your channels as in human connections. The post Humanizing the Retail, E-tail, and Direct-to-Consumer Experience appeared first on MarketSource