Navigating inflation in retail: Six actions for retailers

McKinsey

Retailers are facing the possibility of persistent inflation—but they can meet that challenge in ways that streamline operations, retain customers, and drive profitable growth. Retail Insights Retail & Consumer Goods

The tech transformation imperative in retail

McKinsey

Retail Insights Retail & Consumer Goods Retail environmentsOrganizations face an urgent need to overhaul their tech architecture and operating model to keep pace with the changing landscape. Five concrete actions can accelerate the transformation journey.

Retail 107
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Climate sustainability in retail: Who will pay?

McKinsey

Although the path to decarbonization remains unclear, retailers can prepare by better understanding how costs could be distributed along the value chain. Retail Insights Retail & Consumer Goods

How tech will revolutionize retail

McKinsey

The retailer of the future will harness the power of data, quantum computing, artificial intelligence, and augmented reality, says serial entrepreneur and technology expert John Straw. Retail Insights High Tech & Internet Retail & Consumer Goods Digital

Retail 109

Digital disruption: The rise of eB2B in fragmented retail

McKinsey

Retail Insights Retail & Consumer Goods Retail environmentsFragmented routes to market are being digitalized around the world. Profitability has been elusive for the disruptors, but a thorough blueprint, the right value proposition, and an ecosystem model can help.

Retail 107

The Black unicorn: Changing the game for inclusivity in retail

McKinsey

In the age of the inclusive consumer, harnessing the power of retail can increase demand for Black-owned brands. Retail Insights Retail & Consumer Goods Marketing spending effectiveness & ROI

Retail 105

Busted! Five myths about retail media

McKinsey

Retail media networks are transforming the advertising landscape and boosting top retailers’ bottom lines. Our latest survey helps debunk five mistaken beliefs about RMNs. Growth, Marketing & Sales Insights Digital marketing Marketing spending effectiveness & ROI Marketing strategy

Ten steps retailers can take to shock-proof their supply chains

McKinsey

In a seemingly ‘no win’ environment, retailers can take a two-speed approach to address the current shocks and build a more resilient foundation for the future. Retail Insights Retail & Consumer Goods Retail environments Supply chain management

Retail 105

Crafting a fit-for-future retail operating model

McKinsey

Retailers must move beyond cost cutting to embrace a comprehensive transformation. Retail Insights Retail & Consumer Goods

The diversity imperative in retail

McKinsey

Consumers are expecting more from brands than ever before, and the cost is high for retailers that don’t take action on racial equity, diversity, and inclusion. Retail Insights

In search of speed: A new way for retailers to organize

McKinsey

As global organizations seek to recast themselves for speed, the retail sector has been under significant pressure. Retail Insights Retail & Consumer Goods Retail environments

Retail 105

Why retail outperformers are pulling ahead

McKinsey

Retailers’ relative performance in capital markets starkly demonstrates a pandemic-driven acceleration of ongoing industry shifts. Retail Insights Retail & Consumer Goods Consumer packaged goods

Retail supply-chain strategies for the holidays and beyond

McKinsey

How can retailers ensure strong sales this holiday season amid continuing supply-chain problems? Retail Insights Consumer packaged goods Supply chain managementTwo McKinsey experts share their insights.

Retail 101

Reprioritizing the employee experience in consumer-goods and retail companies

McKinsey

Retail Insights Retail & Consumer Goods Retail environments Women & LeadershipA successful recovery from the COVID-19 pandemic will require the consumer sector to restore programs aimed at workplace diversity and inclusion.

Why retail outperformers are pulling ahead

McKinsey

Retailers’ relative performance in capital markets starkly demonstrates a pandemic-driven acceleration of ongoing industry shifts. Insights on Consumer Packaged Goods Retail & Consumer Goods Consumer packaged goods

The path forward for sustainability in European grocery retail

McKinsey

Retail Insights Retail & Consumer Goods Retail environments EuropeThough grocers have focused on product safety and hygiene during the pandemic, sustainability remains a key priority for consumers and grocery CEOs alike.

Retail speaks: Seven imperatives for the industry

McKinsey

After a year like no other, the US retail industry faces a still-uncertain future. Our latest research highlights seven imperatives that will position retailers for success—regardless of what is next. Retail Insights Retail environments

Navigating the headwinds: The State of Grocery Retail 2022: Europe

McKinsey

Retailers must be prepared to take bold actions and keep investing in key areas such as online, new profit pools, analytics, sustainability, and people. Retail Insights Retail & Consumer Goods

The path forward for European grocery retailers

McKinsey

Now evolving consumer demands also require grocery retailers to adopt new strategies to increase performance and pursue growth. Retail Insights Consumer packaged goods Retail environments EuropeCOVID-19 changed the market in unprecedented ways in the past months.

Retailers Offer Effective, Differentiated Customer Experience with Contact Center-as-a-Service

Frost & Sullivan

8, 2021 – The rising purchasing power of younger consumers and the proliferation of channels make it critical for retailers to innovate their customer engagement strategies. To resolve these challenges, leading retailers implement contact center-as-a-service (CCaaS). San Antonio – Dec.

Navigating the retail storm through supply chain agility

McKinsey

Given COVID-19’s acceleration of digital retail trends, we sat down with Shekar Natarajan from American Eagle Outfitters to discuss the company’s recent push toward digitization. Retail Insights Retail & Consumer Goods

The state of grocery retail in India

McKinsey

Here’s what you need to know about the changing face of demand, dynamics and disruption in the sector, and the implications for retailers and consumer-packaged-goods players alike. Retail Insights Consumer packaged goods IndiaThe grocery market in India has evolved considerably in the past decade.

The dos and don’ts of dynamic pricing in retail

McKinsey

Here’s a checklist for retailers. Marketing & Sales Insights Retail & Consumer Goods Retail environments PricingDynamic pricing doesn’t have to be extraordinarily complex, but it does have to be strategic and disciplined.

Global Energy Sector Witnesses Transformation with the Digitalization of Power Distribution and Retail Utilities

Frost & Sullivan

Nov 3, 2021– Frost & Sullivan’s recent analysis finds that the digitalization of power distribution and retail companies will continue to accelerate this decade. Power Distribution and Retail Digital Transformation Growth Opportunities. SAN ANTONIO. –

Shaping the workforce of the future in retail and consumer goods

McKinsey

Retail Insights Consumer packaged goods Retail environmentsForward-thinking companies are creating thoughtful guidelines for hybrid work environments, training employees in adaptability and resilience, and proactively reskilling their workforces.

Retail 106

How a Russian retailer is building a next-generation grocery business

McKinsey

Retail Insights Retail & Consumer Goods Retail environments Russia OperationsIn just one year, Pyaterochka experienced a fiftyfold increase in online-grocery demand. The spike was unexpected—but the company was ready. And its CEO is preparing for even more change ahead.

Retail 105

A year like no other for European grocery retailers: The state of the industry post 2020

McKinsey

The coronavirus pandemic has reshaped the European grocery-retail landscape at unprecedented speed and scale. Retail Insights Retail & Consumer Goods Europe RetailFive major forces at the heart of this change came together and reinforced one another.

Winning back the Retail Customer – It’s Not Too Late

EGA

While the demise of traditional retailers such as Sears, is often attributed to technology growth, the real killer is lack of attention to customer experience, choice and market direction.

Retail 130

Retail’s need for speed: Unlocking value in omnichannel delivery

McKinsey

Where should retailers keep up—and what are the value-creation opportunities in doing so? Retail Insights Consumer packaged goodsThe race to provide ever-faster omnichannel order fulfillment is on.

Digitization in automotive retail in 2021 and beyond

McKinsey

Automotive & Assembly Insights Automotive retailing EuropeExperts from EURODA and Google weigh in on what’s next for the automotive sector as the COVID-19 pandemic continues to accelerate digitization.

The Post-Pandemic Retail Consumer

Market Source Inc

As consumers return to retail stores, many shifts in shopping behavior are settling in as permanent changes. Understanding consumers’ new expectations is key for retailers to stay competitive. The post The Post-Pandemic Retail Consumer appeared first on MarketSource

Partnerships: A Dynamic New Customer Acquisition Channel for Retailers and eCommerce in Southeast Asia

Impact

The retail and ecommerce sectors have seen significant growth as many consumers have shifted from in-store to online shopping throughout the pandemic. Affiliate marketing and partnerships are not new to retailers.

5G Is Getting Real at Retail

Market Source Inc

The post 5G Is Getting Real at Retail appeared first on MarketSource. Retail Wearable Tech

‘Retailers as experience designers’: Brian Solis on shopping in 2030

McKinsey

In the future, the most successful retailers will employ experts in video-game design and spatial computing, predicts Salesforce.com’s global innovation evangelist. Marketing & Sales Insights Retail environments Customer-Experience Design Innovation Customer experience & loyalty

How Outsourcing Can Boost Retail Sales

Market Source Inc

The massive in-store comeback amidst a challenging labor shortage calls for innovative retail strategies such as outsourcing to stay competitive, drive sales, and grow loyalty. The post How Outsourcing Can Boost Retail Sales appeared first on MarketSource

The power—and pitfalls—of dynamic pricing for omnichannel retailers

McKinsey

Former Overstock.com executive Seth Moore clears up some common misconceptions about how dynamic pricing works in e-commerce and omnichannel retail. Marketing & Sales Insights Retail & Consumer Goods Outpatient care Analytics Marketing & Sales

Top Retail Trends for 2022

Market Source Inc

What's in store for retailers in 2022? MarketSource industry experts forecast the top trends in the year ahead to guide retailers toward better decision making and a winning competitive strategy. The post Top Retail Trends for 2022 appeared first on MarketSource

Gen Z’s Approach to Shopping and Retail

Market Source Inc

At one time, retailers could build a dedicated following simply by offering lower prices than the competition. The post Gen Z’s Approach to Shopping and Retail appeared first on MarketSource. Retail

Omnichannel: It’s time for the online tail to wag the retail dog

McKinsey

Nonfood retailers, specifically the incumbent category killers, can regain their former strength if they embrace full omnichannel integration and adopt an “online-first” mindset. Retail Insights Consumer packaged goods

E-commerce is shifting how European grocery retailers seek profitable growth

McKinsey

Winning online was a priority for growth in grocery retail even before the onset of the pandemic. Retail Insights Retail & Consumer Goods Retail environments Europe