Digital disruption: The rise of eB2B in fragmented retail

McKinsey & Company

Retail Insights Retail & Consumer Goods Retail environmentsFragmented routes to market are being digitalized around the world. Profitability has been elusive for the disruptors, but a thorough blueprint, the right value proposition, and an ecosystem model can help.

How tech will revolutionize retail

McKinsey & Company

The retailer of the future will harness the power of data, quantum computing, artificial intelligence, and augmented reality, says serial entrepreneur and technology expert John Straw. Retail Insights High Tech & Internet Retail & Consumer Goods Digital

Retail 109
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

The Black unicorn: Changing the game for inclusivity in retail

McKinsey & Company

In the age of the inclusive consumer, harnessing the power of retail can increase demand for Black-owned brands. Retail Insights Retail & Consumer Goods Marketing spending effectiveness & ROI

Retail 103

Ten steps retailers can take to shock-proof their supply chains

McKinsey & Company

In a seemingly ‘no win’ environment, retailers can take a two-speed approach to address the current shocks and build a more resilient foundation for the future. Retail Insights Retail & Consumer Goods Retail environments Supply chain management

Retail 103

RFID’s renaissance in retail

McKinsey & Company

A new era brings a familiar technology to the forefront for nongrocery retailers. Retail Insights Retail & Consumer Goods Customer-Experience Design Process automation

Retail supply-chain strategies for the holidays and beyond

McKinsey & Company

How can retailers ensure strong sales this holiday season amid continuing supply-chain problems? Retail Insights Consumer packaged goods Supply chain managementTwo McKinsey experts share their insights.

Retail 100

Why retail outperformers are pulling ahead

McKinsey & Company

Retailers’ relative performance in capital markets starkly demonstrates a pandemic-driven acceleration of ongoing industry shifts. Retail Insights Retail & Consumer Goods Consumer packaged goods

Retailers Offer Effective, Differentiated Customer Experience with Contact Center-as-a-Service

Frost & Sullivan

8, 2021 – The rising purchasing power of younger consumers and the proliferation of channels make it critical for retailers to innovate their customer engagement strategies. To resolve these challenges, leading retailers implement contact center-as-a-service (CCaaS). San Antonio – Dec.

Why retail outperformers are pulling ahead

McKinsey & Company

Retailers’ relative performance in capital markets starkly demonstrates a pandemic-driven acceleration of ongoing industry shifts. Insights on Consumer Packaged Goods Retail & Consumer Goods Consumer packaged goods

The path forward for sustainability in European grocery retail

McKinsey & Company

Retail Insights Retail & Consumer Goods Retail environments EuropeThough grocers have focused on product safety and hygiene during the pandemic, sustainability remains a key priority for consumers and grocery CEOs alike.

The diversity imperative in retail

McKinsey & Company

Consumers are expecting more from brands than ever before, and the cost is high for retailers that don’t take action on racial equity, diversity, and inclusion. Retail Insights

Crafting a fit-for-future retail operating model

McKinsey & Company

Retailers must move beyond cost cutting to embrace a comprehensive transformation. Retail Insights Retail & Consumer Goods

Reprioritizing the employee experience in consumer-goods and retail companies

McKinsey & Company

Retail Insights Retail & Consumer Goods Retail environments Women & LeadershipA successful recovery from the COVID-19 pandemic will require the consumer sector to restore programs aimed at workplace diversity and inclusion.

Retail speaks: Seven imperatives for the industry

McKinsey & Company

After a year like no other, the US retail industry faces a still-uncertain future. Our latest research highlights seven imperatives that will position retailers for success—regardless of what is next. Retail Insights Retail environments

Global Energy Sector Witnesses Transformation with the Digitalization of Power Distribution and Retail Utilities

Frost & Sullivan

Nov 3, 2021– Frost & Sullivan’s recent analysis finds that the digitalization of power distribution and retail companies will continue to accelerate this decade. Power Distribution and Retail Digital Transformation Growth Opportunities. SAN ANTONIO. –

Navigating the retail storm through supply chain agility

McKinsey & Company

Given COVID-19’s acceleration of digital retail trends, we sat down with Shekar Natarajan from American Eagle Outfitters to discuss the company’s recent push toward digitization. Retail Insights Retail & Consumer Goods

The path forward for European grocery retailers

McKinsey & Company

Now evolving consumer demands also require grocery retailers to adopt new strategies to increase performance and pursue growth. Retail Insights Consumer packaged goods Retail environments EuropeCOVID-19 changed the market in unprecedented ways in the past months.

Shaping the workforce of the future in retail and consumer goods

McKinsey & Company

Retail Insights Consumer packaged goods Retail environmentsForward-thinking companies are creating thoughtful guidelines for hybrid work environments, training employees in adaptability and resilience, and proactively reskilling their workforces.

Retail 106

The dos and don’ts of dynamic pricing in retail

McKinsey & Company

Here’s a checklist for retailers. Marketing & Sales Insights Retail & Consumer Goods Retail environments PricingDynamic pricing doesn’t have to be extraordinarily complex, but it does have to be strategic and disciplined.

How a Russian retailer is building a next-generation grocery business

McKinsey & Company

Retail Insights Retail & Consumer Goods Retail environments Russia OperationsIn just one year, Pyaterochka experienced a fiftyfold increase in online-grocery demand. The spike was unexpected—but the company was ready. And its CEO is preparing for even more change ahead.

Retail 105

The Post-Pandemic Retail Consumer

Market Source Inc

As consumers return to retail stores, many shifts in shopping behavior are settling in as permanent changes. Understanding consumers’ new expectations is key for retailers to stay competitive. The post The Post-Pandemic Retail Consumer appeared first on MarketSource

A year like no other for European grocery retailers: The state of the industry post 2020

McKinsey & Company

The coronavirus pandemic has reshaped the European grocery-retail landscape at unprecedented speed and scale. Retail Insights Retail & Consumer Goods Europe RetailFive major forces at the heart of this change came together and reinforced one another.

Retail’s need for speed: Unlocking value in omnichannel delivery

McKinsey & Company

Where should retailers keep up—and what are the value-creation opportunities in doing so? Retail Insights Consumer packaged goodsThe race to provide ever-faster omnichannel order fulfillment is on.

Top Retail Trends for 2022

Market Source Inc

What's in store for retailers in 2022? MarketSource industry experts forecast the top trends in the year ahead to guide retailers toward better decision making and a winning competitive strategy. The post Top Retail Trends for 2022 appeared first on MarketSource

Omnichannel: It’s time for the online tail to wag the retail dog

McKinsey & Company

Nonfood retailers, specifically the incumbent category killers, can regain their former strength if they embrace full omnichannel integration and adopt an “online-first” mindset. Retail Insights Consumer packaged goods

Digitization in automotive retail in 2021 and beyond

McKinsey & Company

Automotive & Assembly Insights Automotive retailing EuropeExperts from EURODA and Google weigh in on what’s next for the automotive sector as the COVID-19 pandemic continues to accelerate digitization.

Winning back the Retail Customer – It’s Not Too Late

EGA

While the demise of traditional retailers such as Sears, is often attributed to technology growth, the real killer is lack of attention to customer experience, choice and market direction.

Retail 130

5G Is Getting Real at Retail

Market Source Inc

The post 5G Is Getting Real at Retail appeared first on MarketSource. Retail Wearable Tech

Partnerships: A Dynamic New Customer Acquisition Channel for Retailers and eCommerce in Southeast Asia

Impact

The retail and ecommerce sectors have seen significant growth as many consumers have shifted from in-store to online shopping throughout the pandemic. Affiliate marketing and partnerships are not new to retailers.

‘Retailers as experience designers’: Brian Solis on shopping in 2030

McKinsey & Company

In the future, the most successful retailers will employ experts in video-game design and spatial computing, predicts Salesforce.com’s global innovation evangelist. Marketing & Sales Insights Retail environments Customer-Experience Design Innovation Customer experience & loyalty

The power—and pitfalls—of dynamic pricing for omnichannel retailers

McKinsey & Company

Former Overstock.com executive Seth Moore clears up some common misconceptions about how dynamic pricing works in e-commerce and omnichannel retail. Marketing & Sales Insights Retail & Consumer Goods Outpatient care Analytics Marketing & Sales

Gen Z’s Approach to Shopping and Retail

Market Source Inc

At one time, retailers could build a dedicated following simply by offering lower prices than the competition. The post Gen Z’s Approach to Shopping and Retail appeared first on MarketSource. Retail

Back to School: Retail Forecast for 2021

Market Source Inc

The 2021 back-to-school season is likely to be a “doozy” according to one report, and forecasters say that pent-up demand and the ease of omnichannel purchasing will drive retail sales through the roof. The post Back to School: Retail Forecast for 2021 appeared first on MarketSource.

E-commerce is shifting how European grocery retailers seek profitable growth

McKinsey & Company

Winning online was a priority for growth in grocery retail even before the onset of the pandemic. Retail Insights Retail & Consumer Goods Retail environments Europe

Making banks from branch networks: Why financial services are still a good idea for postal carriers and retailers

McKinsey & Company

Postal carriers and retailers with vast distribution networks could leverage them and their deep customer relationships. Insights on Travel, Logistics & Infrastructure Retail banking Post & parcel services Corporate strategy

The ROI of Retail Sales Training

Market Source Inc

Retail today moves fast. From the latest mobile device, smart appliance, or wearable wellness tracker, it’s growing more difficult for retailers to keep up with the market’s pace. The post The ROI of Retail Sales Training appeared first on MarketSource. Retail

How Ethical is Your Retail Brand?

Market Source Inc

The post How Ethical is Your Retail Brand? Ethics matter to today’s socially conscious consumers, and research shows ethical branding builds loyalty and customer retention and makes economic sense. Here’s how to make ethical branding a reality. appeared first on MarketSource

Don’t Succumb to Retail Data Addiction

Market Source Inc

The post Don’t Succumb to Retail Data Addiction appeared first on MarketSource. RetailData is a picture of the past, but used to its full potential, data can help you anticipate what will happen, giving you the ability to impact the future.

The Post-Pandemic Retail Sales Associate

Market Source Inc

The responsibilities of retail sales associates have greatly expanded and as we enter the post-pandemic era, they must be prepared to meet higher customer expectations for a great in-store experience. The post The Post-Pandemic Retail Sales Associate appeared first on MarketSource

The invisible hand behind new retail in China

Thinkers 50

The rise of new retail in China has been largely driven by innovative companies that spotted emerging and unmet needs of consumers. New retail in China has been doing well. Hema Fresh captured a lot of attention and is interpreted as Alibaba’s way of reinventing new retail.