Unlocking the banking technology workforce


Leading banks have made deep-seated changes to their technology spending priorities, role mix, and talent mix, unlocking a step change in productivity. Insights on Financial Services Banking

Extending upmarket in US commercial banking

McKinsey Public & Social Sector Insights

Serving larger commercial clients is a significant growth opportunity for US midcap and regional banks—with the right strategy in place. Insights on Financial Services Banking North and Central America


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Best of both worlds: Balancing digital and physical channels in retail banking


Banking distribution needs to account for the evolving interdependencies between channels. Insights on Financial Services Retail banking DigitalAccelerating digital and upgrading the physical experience to “phygital” offers a viable solution.

Should US banks be moving to next-generation core banking platforms?


Banks today urgently need a new core platform, but building one is time-consuming, expensive, and uncertain. It may help to think strategically and pursue a two-track process. Insights on Financial Services Financial Services

Disrupting the disruptors: Business building for banks


Although banks face intense pressure from new entrants in financial services, they have an edge in resources they can use to rapidly launch their own digital businesses. Insights on Financial Services Banking

Banking on the ‘soft stuff’


The lessons of transforming performance at one midsize US bank came down to shifting mindsets and behaviors. Transformation Insights Banking Corporate strategy

African banking in the new reality


Swift action and a focus on three imperatives could strengthen African banks and support recovery. Middle East and Africa Banking Middle East

Indonesia and Islamic banking: An interview with Hery Gunardi


The CEO of the newly merged Bank Syariah Indonesia (BSI) describes how digital and mobile capabilities unlock new opportunities for Islamic banking within Indonesia—and beyond. M&A Insights Banking Indonesia Mergers & acquisitions

AI-powered decision making for the bank of the future


Banks are already strengthening customer relationships and lowering costs by using artificial intelligence to guide customer engagement. Insights on Financial Services Banking Artificial Intelligence

How banks can build their future workforce—today


During the pandemic, some banks have learned to reskill, at scale. Insights on Financial Services Banking OrganizationHere, they share their secrets.

How DBS Became the ‘World’s Best Bank’

INSEAD Knowledge

The Singapore titan’s tech-charged quest to take the banking out of banking has paid off handsomely

In banking, location is everything again—for now


With growth diverging again in emerging versus developed economies, banks need to remap their market strategy. Our Insights Banking Strategy Emerging Markets

Digital transformation comes to food banks


The Greater Boston Food Bank’s $5 million reinvention as a digital-first enterprise has one overriding goal—to put more of its resources toward ending hunger.

How transaction banks are reinventing treasury services


As clients demand solutions to enhance their corporate treasury activities, banks are increasingly partnering with fintechs and software players. Insights on Financial Services Financial Services

Digital Transformation in Banking Case Study Roundup

Planview Blog

As shown in this digital transformation in banking case study roundup, all businesses — including banks — have been forced to change and evolve with the times. For proof, look at how the banking landscape has changed over the past two-plus years.

Financing net zero: Banks and companies cooperating on decarbonization


At McKinsey’s Tomorrow Conference, three European executives discussed the capital requirements and banks’ efforts to help companies meet them. Getting to net-zero emissions can be complex and costly.

Platform operating model for the AI bank of the future


Technology alone cannot define a successful AI bank; the AI bank of the future also needs an operating model that brings together the right talent, culture, and organizational design.

After a strong 2021, European private banking faces headwinds


Western Europe’s private banks posted near-record profits last year, thanks to a high-performing market, but operational improvements stalled. Insights on Financial Services Financial Services

Beyond digital transformations: Modernizing core technology for the AI bank of the future


For artificial intelligence to deliver value across the organization, banks need core technology that is scalable, resilient, and adaptable. Insights on Financial Services Financial Services Risk Retail & Small Business BankingBuilding that requires changes in six key areas.

Tailored Digital Platforms Help Banks Enhance the Customer Experience throughout the Customer Journey

Frost & Sullivan

SAN ANTONIO – December 6, 2021 – The hyper-digitalization of financial transactions has changed the way banks build their stacks across delivery teams and their methods of refinement. “The Internet of Things and edge computing are increasing the precision of contextual banking.

Can Vietnamese banks seize the green-bond opportunity?

McKinsey Public & Social Sector Insights

The market for financing climate-related projects through green bonds is surging, but Vietnamese banks need to act quickly to reap the rewards. Insights on Financial Services Financial Services Asia-Pacific Sustainability

US midcap banking: The shakeout ahead?


Midsize US banks have held their own in recent years, but competitive pressures may bring a new wave of consolidation. Those using M&A best practices will have an edge. Insights on Financial Services Financial Services

Emerging markets leap forward in digital banking innovation and adoption


As consumer use of digital banking accelerates in Asia–Pacific, the region’s emerging markets have become the hub of banking innovation for digital business models. Insights on Financial Services Financial Services

How ‘trading as a service’ unlocks opportunities for banks


Trading as a service can make scale benefits more widely available, with opportunities for large banks and other market players. Insights on Financial Services BankingScale is crucial for capital markets sell-side firms in flow businesses.

Charting retail banking revenues by generation


The global banking industry is facing a long winter, and in the coming months and perhaps years, the COVID-19 pandemic's impact will present banks with many challenges. Insights on Financial Services

Seeds of outperformance: How M&A can help banks thrive in the next normal


The ‘next normal’ will pose challenges that banks can address through carefully planned M&A. Insights on Financial Services Banking Mergers & acquisitionsA few broad strategies offer the greatest potential.

Making banks from branch networks: Why financial services are still a good idea for postal carriers and retailers


Insights on Travel, Logistics & Infrastructure Retail banking Post & parcel services Corporate strategyPostal carriers and retailers with vast distribution networks could leverage them and their deep customer relationships.

The great divergence: Banking in Asia post pandemic


The banking sector has surprised many by emerging from COVID-19 relatively unscathed. But new conditions pose novel challenges: where now for Asian banks? Future of Asia Podcasts Asia-Pacific

Building and scaling one of the world’s fastest-growing mobile banks


Setting a bold vision, adapting the business to respond to market feedback, and putting customer satisfaction first has enabled digital-banking start-up N26 to grow rapidly into a global bank valued at $3.5 Digital Insights Banking Digital Growth Innovationbillion.

From tech tool to business asset: How banks are using B2B APIs to fuel growth


Banks can use APIs to generate income growth from corporate customer segments, improve customer experience, and fuel innovation. Insights on Financial Services Financial Services Disruptive Technology

German banking returns to the playing field


The challenges facing Germany’s banking sector are steep, but a new game plan presents the opportunity for a sustainable future for the industry. Insights on Financial Services Financial Services

Getting personal: How banks can win with consumers


The secret to at-scale personalization isn’t just the analytics. It’s the ecosystem organizations set up to use the analytics well. Growth, Marketing & Sales Insights Customer lifecycle management & CRM Digital marketing Marketing strategy

The Impact of FinTech and Blockchain Technologies on Banking and Financial Services

TIM Review

Financial institutions must be able to deliver an easy to navigate, a seamless digital platform that goes far beyond a miniaturized online banking offering. Digital Banking Report. FinTech has changed its competition and collaboration with banks over the past decades.

NatWest Chairman Sir Howard Davies on operational resilience in banking


Sir Howard Davies discusses the ways regulations, interest rates, monetary policy, climate risk, and economic threats are affecting the resilience of the banking system.

A new frontier for transforming nonpersonnel cost management in banking


COVID-19’s economic impact makes cost management critical for banks. Three actions pave the way to lower expenses while maintaining customer satisfaction. Insights on Financial Services Financial Services

Introduction: Building the AI bank of the future


To thrive in the AI-powered digital age, banks will need an AI-and-analytics capability stack that delivers intelligent, personalized solutions and distinctive experiences at scale in real time.

At the intersection of banking and technology: A conversation with Cross River Bank


In a wide-ranging interview with McKinsey’s Vijay D’Silva, Cross River’s Gilles Gade (CEO) and Adam Goller (head of fintech banking) talk tech, talent, cryptocurrency, and their role as one of the biggest US originators of Paycheck Protection Program (PPP) loans.

Are Hong Kong’s banks ready for a digital transformation?


Consumers are ready for digital banking, according to a new survey. Our Insights

Joining the next generation of digital banks in Asia


As the region’s regulators increase license allocations and set standards for the next wave of digital banks, there are opportunities for both incumbents and new entrants to enter the arena. Insights on Financial Services

Lessons from banking to improve risk and compliance and speed up digital transformations


Banks are beginning to put in place a new approach to risk and compliance that accelerates their digital transformations and improves outcomes. Digital Insights Cybersecurity/Risk Digital strategy and organization Process automation Risk Management