Reshaping retail banks: Enhancing banking for the next digital age

McKinsey Public & Social Sector Insights

The current model of universal retail banking is unsustainable over the long term. To thrive, banks need to reinvent themselves, focusing on businesses where they can achieve and extend market leadership in the new digital world.

African banking: The productivity opportunity

McKinsey Public & Social Sector Insights

African banks can increase their productivity to enhance competitiveness, build resilience, and deliver new value to customers—even in the face of a tightening global business environment. Insights on Financial Services Banking Africa

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A digital approach to SME banking

McKinsey Public & Social Sector Insights

Small and medium-size enterprises are a clear growth opportunity for banks in a difficult environment. A digital-first approach with a personal touch can help banks crack the code of this historically overlooked segment. Insights on Financial Services Banking

Central bank digital currencies: An active role for commercial banks

McKinsey Public & Social Sector Insights

With central banks increasingly exploring central bank digital currencies (CBDCs), now is the time for commercial banks to establish their role in a fast-changing landscape.

Unlocking the banking technology workforce

McKinsey

Leading banks have made deep-seated changes to their technology spending priorities, role mix, and talent mix, unlocking a step change in productivity. Insights on Financial Services Banking

Strategic M&A in US banking: Creating value in uncertain times

McKinsey Public & Social Sector Insights

Four actions can help banks maximize the value of their M&A. Insights on Financial Services Financial Services Banking Mergers & acquisitionsUncertain times can spell opportunity for companies seeking acquisitions—if companies proceed with care.

Banking on the ‘soft stuff’

McKinsey

The lessons of transforming performance at one midsize US bank came down to shifting mindsets and behaviors. Transformation Insights Banking Corporate strategy

Extending upmarket in US commercial banking

McKinsey Public & Social Sector Insights

Serving larger commercial clients is a significant growth opportunity for US midcap and regional banks—with the right strategy in place. Insights on Financial Services Banking North and Central America

African banking in the new reality

McKinsey

Swift action and a focus on three imperatives could strengthen African banks and support recovery. Middle East and Africa Banking Middle East

Best of both worlds: Balancing digital and physical channels in retail banking

McKinsey

Banking distribution needs to account for the evolving interdependencies between channels. Insights on Financial Services Retail banking DigitalAccelerating digital and upgrading the physical experience to “phygital” offers a viable solution.

Lessons from the rapidly evolving regulation of digital banking

McKinsey

Regulators seeking ways to balance protection of customers’ interests, financial institutions’ risks, and their other policy objectives for digital banking can learn from early regulatory experiences. Insights on Financial Services Banking

Indonesia and Islamic banking: An interview with Hery Gunardi

McKinsey

The CEO of the newly merged Bank Syariah Indonesia (BSI) describes how digital and mobile capabilities unlock new opportunities for Islamic banking within Indonesia—and beyond. M&A Insights Banking Indonesia Mergers & acquisitions

Bracing for headwinds: How banks can navigate disruption

McKinsey Public & Social Sector Insights

Senior partner Joydeep Sengupta discusses how banks can navigate headwinds and capture opportunities in the next 12 to 18 months. Videos Asia-Pacific

Should US banks be moving to next-generation core banking platforms?

McKinsey

Banks today urgently need a new core platform, but building one is time-consuming, expensive, and uncertain. It may help to think strategically and pursue a two-track process. Insights on Financial Services Financial Services

Power up: How Southeast Asia’s largest bank is becoming AI-fueled

McKinsey Public & Social Sector Insights

Insights on Artificial Intelligence Banking Analytics Digital strategy and organization Growth LeadershipDBS’s chief analytics officer explains how MLOps and other efforts are enabling the organization to crack the code on scaling AI.

AI-powered decision making for the bank of the future

McKinsey

Banks are already strengthening customer relationships and lowering costs by using artificial intelligence to guide customer engagement. Insights on Financial Services Banking Artificial Intelligence

Sustainability in global transaction banking: A market imperative

McKinsey Public & Social Sector Insights

Sustainable financial products can propel revenue growth for banks and contribute substantially to businesses’ progress in meeting global climate goals.

How DBS Became the ‘World’s Best Bank’

INSEAD Knowledge

The Singapore titan’s tech-charged quest to take the banking out of banking has paid off handsomely

How banks can build their future workforce—today

McKinsey

During the pandemic, some banks have learned to reskill, at scale. Insights on Financial Services Banking OrganizationHere, they share their secrets.

In banking, location is everything again—for now

McKinsey

With growth diverging again in emerging versus developed economies, banks need to remap their market strategy. Our Insights Banking Strategy Emerging Markets

Digital transformation comes to food banks

McKinsey

The Greater Boston Food Bank’s $5 million reinvention as a digital-first enterprise has one overriding goal—to put more of its resources toward ending hunger.

How transaction banks are reinventing treasury services

McKinsey

As clients demand solutions to enhance their corporate treasury activities, banks are increasingly partnering with fintechs and software players. Insights on Financial Services Financial Services

Managing financed emissions: How banks can support the net-zero transition

McKinsey Public & Social Sector Insights

Banks finance carbon-emitting businesses, and they finance decarbonization of the economy, as well. How effectively they address financed emissions can make all the difference. Insights on Financial Services Financial Services Sustainability

Platform operating model for the AI bank of the future

McKinsey

Technology alone cannot define a successful AI bank; the AI bank of the future also needs an operating model that brings together the right talent, culture, and organizational design.

Perspectives on model risk management of cybersecurity solutions in banking

McKinsey Public & Social Sector Insights

The sooner banks start their journey and establish an effective approach to model risk management of cybersecurity solutions, the quicker they will be able to manage risk and establish controls.

Beyond digital transformations: Modernizing core technology for the AI bank of the future

McKinsey

For artificial intelligence to deliver value across the organization, banks need core technology that is scalable, resilient, and adaptable. Insights on Financial Services Financial Services Risk Retail & Small Business BankingBuilding that requires changes in six key areas.

Shaping the future of Thai banking: Reinventing purpose to ignite growth

McKinsey Public & Social Sector Insights

With new opportunities on the horizon, the Thai banking industry could ignite new growth and invigorate its profitability by redefining its meaning and purpose, reinventing its traditional role, and making bold and innovative operational changes.

Financing net zero: Banks and companies cooperating on decarbonization

McKinsey

At McKinsey’s Tomorrow Conference, three European executives discussed the capital requirements and banks’ efforts to help companies meet them. Getting to net-zero emissions can be complex and costly.

Banking on growth: Ensuring the future prosperity of Japan

McKinsey Public & Social Sector Insights

Following the launch of Japan’s national strategy to revitalize growth, Japanese banks have renewed opportunities to become engines of prosperity by playing various roles in support of growth.

Asia’s net-zero transformation: The vital role that banks can play

McKinsey Public & Social Sector Insights

Different types of financing are required for banks’ stakeholders and clients, particularly in Asia where countries are so diverse. Videos Asia-Pacific Leadership Managing in Uncertainty

US midcap banking: The shakeout ahead?

McKinsey

Midsize US banks have held their own in recent years, but competitive pressures may bring a new wave of consolidation. Those using M&A best practices will have an edge. Insights on Financial Services Financial Services

After a strong 2021, European private banking faces headwinds

McKinsey

Western Europe’s private banks posted near-record profits last year, thanks to a high-performing market, but operational improvements stalled. Insights on Financial Services Financial Services

Charting retail banking revenues by generation

McKinsey

The global banking industry is facing a long winter, and in the coming months and perhaps years, the COVID-19 pandemic's impact will present banks with many challenges. Insights on Financial Services

Tailored Digital Platforms Help Banks Enhance the Customer Experience throughout the Customer Journey

Frost & Sullivan

SAN ANTONIO – December 6, 2021 – The hyper-digitalization of financial transactions has changed the way banks build their stacks across delivery teams and their methods of refinement. “The Internet of Things and edge computing are increasing the precision of contextual banking.

How ‘trading as a service’ unlocks opportunities for banks

McKinsey

Trading as a service can make scale benefits more widely available, with opportunities for large banks and other market players. Insights on Financial Services BankingScale is crucial for capital markets sell-side firms in flow businesses.

Emerging markets leap forward in digital banking innovation and adoption

McKinsey

As consumer use of digital banking accelerates in Asia–Pacific, the region’s emerging markets have become the hub of banking innovation for digital business models. Insights on Financial Services Financial Services

Building and scaling one of the world’s fastest-growing mobile banks

McKinsey

Setting a bold vision, adapting the business to respond to market feedback, and putting customer satisfaction first has enabled digital-banking start-up N26 to grow rapidly into a global bank valued at $3.5 Digital Insights Banking Digital Growth Innovationbillion.

Digital Transformation in Banking Case Study Roundup

Planview Blog

As shown in this digital transformation in banking case study roundup, all businesses — including banks — have been forced to change and evolve with the times. For proof, look at how the banking landscape has changed over the past two-plus years.

Making banks from branch networks: Why financial services are still a good idea for postal carriers and retailers

McKinsey

Insights on Travel, Logistics & Infrastructure Retail banking Post & parcel services Corporate strategyPostal carriers and retailers with vast distribution networks could leverage them and their deep customer relationships.

Seeds of outperformance: How M&A can help banks thrive in the next normal

McKinsey

The ‘next normal’ will pose challenges that banks can address through carefully planned M&A. Insights on Financial Services Banking Mergers & acquisitionsA few broad strategies offer the greatest potential.