Sun.May 09, 2021

A Maturity Model for Building an Effective Customer Success Practice

Market Source Inc

Achieve revenue and growth goals with our framework for building and scaling a Customer Success practice for high value and silver accounts – and for channel partners. The post A Maturity Model for Building an Effective Customer Success Practice appeared first on MarketSource.

52

Aligning the Channel Partner Ecosystem for Customer Success

Market Source Inc

Successful alignment within the channel partner ecosystem opens the door to higher margins, easier upsell, and competitive advantages. But it won’t happen without a unified approach to Customer Success.