Transforming customer experience in utilities

McKinsey & Company

Utility leaders are achieving great customer experiences while driving out costs. Doing so requires customer-experience transformations around self-service and digital channels. Insights on Electric Power & Natural Gas Electric Power

Revisiting European utility portfolios

McKinsey & Company

Utilities used to own the entire value chain, from energy generation over transmission and distribution grids to retail, until the regulation and market environment changed and new competitors entered.


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Communication and Engagement – Utilizing Both for an Exceptional Team

Collaboration LLC

By Michael Gunther and Erin Hoffman. Anyone who has worked in any industry knows that conflicting personalities take a toll on teamwork, morale, and the successful completion of a project. But what many people might not know is that they don’t have to just learn to deal with a co-worker.

Insights on utilization of behavioral health services in the context of COVID-19

McKinsey & Company

Behavioral health needs have increased since the pandemic began even as the use of behavioral health services has decreased. Insights on Healthcare Systems & Services Health care providers Health care services

Buyer Intent Data Guide: How to Find Prospects Already Looking to Buy

Collecting and understanding buyer intent is a must for any marketer or salesperson looking for a higher success rate in reaching active buyers. Throughout this eBook, we’ll explore how to monetize intent data, where it's sourced from (and which sources you should be wary of), as well as how to best utilize it within your outbound campaigns in order to drive more pipeline each month.

Digital Technology Advancements Propel Solar and Wind Farm Inspection Transformation

Frost & Sullivan

Energy Environment News Press Releases TechCasting AR AR/VR drones robots solar solar power utilities utility inspection VR wind power

Expansion of Renewables and Cost Reductions Drive Battery Energy Storage to Forefront of National Energy Plans

Frost & Sullivan

Energy Environment News Press Releases batteries battery electrical utilities energy energy storage grid energy storage power power generation solar PV utilitiesThe global grid battery storage capacity is likely to grow to 135GW by 2030 from 8GW in 2020, says Frost & Sullivan.

Frost & Sullivan Spotlights Solar PVs and the Changing Market Dynamics Expected through 2030

Frost & Sullivan

The decade ahead promises more growth and continued investor opportunities as Frost & Sullivan forecasts a total of $2 billion to be invested through 2030 , with half going to utility-scale projects and the rest going to commercial, industrial, and residential PV systems.

Energy Sector Illuminates with Technology Advancement and the Emergence of Prosumerism

Frost & Sullivan

Intelligent algorithms capable of precisely tracking and forecasting energy demand ensure productivity and comfort for utilities and prosumers,” said Shrinivas Tukdeo, TechVision Program Manager at Frost & Sullivan. “An

AI-based Platforms Transform the Global Water Sector, Finds Frost & Sullivan

Frost & Sullivan

Energy Environment News Press Releases AI artificial in bottled water data analytics industrial water internet of things IoT municipal water Smart Water utilities wastewater wastewater treatment Water water filtration Water Treatment water utilities

How ZoomInfo Solves Recruiting Pain Points

For recruiters to build their pipeline and search for the next candidate, they need to ensure they have access to the most accurate data on the market. More specifically, having access to updated information lets you engage faster with ideal candidates searching the job market. To begin getting these candidates in the right positions, it includes utilizing updated contact data and enhancing your outreach strategy for improved effectiveness.

Digitalization and Manufacturing Automation to Drive the High-performance Plastics Market to $2 Billion by 2027

Frost & Sullivan

Visionary Science automation composites corrosion corrosion protection Digitalization high-performance plastics Manufacturing plastics utilitiesExpected $1 trillion in losses due to corrosion and weathering in industrial applications will also contribute to uptake, says Frost & Sullivan. Santa Clara, Calif.

How digital tools can help transform African agri-food systems

McKinsey & Company

Higher income for farmers, increased output, and improved food security are among the benefits of utilizing digital tools in an agricultural setting.

Global Insight into Future Growth


Consistently facilitate communication with employees and/or clients at global corporate locations to see what they have to say and utilize that to inform your next steps.

How to Grow Sales With Less Risk

Mansfield Sales Partners

Listen as Caleb Powers, Vice President of Sales for Mansfield Sales Partners, dives into the best ways to utilize an outside sales consulting firm to grow your company with less risk.

Channel Chats Episode 3: How Cloud is Changing Partner Relationships

PLM Alliances

Oracle is a cloud applications and platform services company, and the Oracle Cloud infrastructure combines the elasticity and utility of public cloud with the granular control, security, and predictability of on-premises infrastructure.

Preparing for a Business Loan

Ground Floor Partners

Credit Utilization. Then you have used 85% of your credit limit, so your credit utilization is 85%. So once your credit utilization and interest rates go up, it is very difficult to get them to come back down again. Is Bank Financing Right for You?

Credit 130

How To Use Micro Events To Generate Macro Results

PLM Alliances

If you can do that, your customers will have strong feelings of acceptance, value, and utility—and will likely view your company as a helpful authority. Let’s keep this short, okay? Micro events are exactly what the name says: small experiences that can happen online or in-person.

The Complete MSP QBR Process

Managed Services Platform

In this article we've collected all the best practices you can utilize to connect the dots on how to prepare, deliver and follow up client meetings.

How To Use Micro Events To Generate Macro Results

PLM Alliances

If you can do that, your customers will have strong feelings of acceptance, value, and utility—and will likely view your company as a helpful authority. Let’s keep this short, okay? Micro events are exactly what the name says: small experiences that can happen online or in-person. Depending on your audience, this could mean a few people or a few hundred people. whatever number reads as high-touch and highly personal in your industry. Boutique versus big box. Imagine you’re buying a gift.

Worried About a Dry Pipeline in January 2021? Make Sure You Do This.


So take a deep breath and focus on utilizing your strategic partnerships. Share Your Target Account Data Generously with Your Strategic Partners – Without Any Constrictions.

Frost & Sullivan Acclaimes Apogee Interactive Best in Class for Customer Engagement Using AI-powered Energy Analytics

Frost & Sullivan

Its artificial intelligence (AI) energy analytics platform delivers exceptional value to customers and utilities by enabling seamless smart grid integration, home energy analysis, energy management, and bill management. SANTA CLARA, Calif.

Impartner Debuts Through Channel Marketing Automation That Partners Cannot Help But Put to Use


Impartner, the world leader in partner automation technology, is unveiling updated Through Channel Marketing Automation (TCMA) technology that removes the obstacles that have historically kept partners from utilizing vendor provided tools and benefits.

Pure Storage’s Andy Martin on Embracing the Subscription-Based Sales Model

The 2112 Group

It’s also giving customers greater flexibility to plan, utilize, and budget for their technology needs and providing economic benefits to vendors, partners, and customers as they pare down their capital expenses.

How businesses can drive growth through Industry 4.0

McKinsey & Company

Matteo Mancini, senior partner based in our Singapore office, explains the concept of 'lighthouses', McKinsey's collaboration with the World Economic Forum on the Global Lighthouse Network, and the opportunities business leaders can capture to effectively utilize Industry 4.0

Podcast: How digital tools can help transform African agri-food systems

McKinsey & Company

Higher income for farmers, increased output, and improved food security are among the benefits of utilizing digital tools in an agricultural setting. Our Insights Education Public health Public and Social Sectors

Being Business Forward Prepared Us For This Pandemic

PLM Alliances

We chose oh so many years ago not to own servers and computers, but rather lease hardware and utilize cloud services. As a consulting services firm that largely means a billable utilization target. When we started Spur we knew we wanted to be nimble as a business.

Top B2B Lead Generation Agencies of 2021

Jake Jorgovan

This agency does lead generation, lead management, and can improve your marketing automation processes, even if you already utilize your own systems. In addition, it enables your in-house sales team and lastly, it utilizes customer feedback for continuous improvement.

What Is The Difference Between Lost Profits and Lost Business Value?


There are three generally accepted approaches utilized to determine lost business value. Depending on the facts and circumstances of litigation, either lost profits or lost business value approaches can be utilized-but not simultaneously.

Power of Peers – Navigating through Uncertainty


Utilize tools for easy interaction so time is managed appropriately. Business leaders are faced with a difficult challenge in today’s rapidly changing environment: there are very few people they can rely upon for impartial advice.

Why Enterprise Sales Should Be Working With Partners


In a market downturn, it’s best to utilize your partner ecosystems. Secrets to Enterprise Sales Success: Working With Partners. Leveraging Partner Ecosystems. Unlocking Value. Unleashing Potential. Even in the most disrupted economic conditions (Coronavirus Pandemic, anybody?),

Making Sense of Cloud: Understanding Multi-Cloud, Hybrid Cloud, Distributed Cloud

Compare The Cloud

This gives businesses the ability to store their data on private cloud servers while also leveraging the resources utilized on their public cloud. There are a variety of cloud computing solutions that you can leverage to meet your business needs.

Helping to Make Smart Cities a Reality with Standards


Cities are complex ecosystems, where government services pertaining to transportation, public safety, utilities, healthcare, education, social services, culture, economic development and more are provided by a multitude of government organizations. .

Customer Experience Management – CXM

Chameleon Sales

Utilizing customer experience management requires you to map out your customer’s journey. In previous blogs, we covered an overview of CRM and CXM as well as an in-depth review of CRM Customer Experience Management.

What are Kanban Board Swimlanes? And How to Use Them

Planview Blog

Your team might utilize swimlanes to keep track of tasks for different products or cross-team dependencies, for example. Utilizing swimlanes on your kanban board makes it easy for you and your team to break down your workflow to visualize related items.

How Great Channel Leaders Unlock Powerful Revenue Acceleration

PLM Alliances

Focus on understanding the utilization, either by partners or the field, and the value of the programs, content and resources you fund. You need to re-examine the effectiveness of your channel management efforts. If you are a channel chief your primary role is to generate channel sales.

Internet in the Remote Working Environment

Chameleon Sales

This major paradigm shift reignites the question: Should the internet be considered an essential utility like electricity, gas, and water? Internet as a utility is not a new concept and has been a topic of debate for years.

Connect With Customers – CRM and CXM

Chameleon Sales

Whether you sell widgets or software as a service, utilizing CRM can help you develop a deeper sense of your customer base and how you can reach future customers. Advancements in technology over the last five years has brought to market a variety of tools to connect with customers.

Build Lasting Relationships With Your Channel Partners


It is helpful to utilize tools to manage your workload, but the tools should allow you to see trends on when to have personal interactions with your partners, not remove interaction altogether. Utilize A Partner Relationship Management (PRM) Solution.

Rebate Strategy Design: The Basics & Best Practices

ITA Group

Utility Margin to Income : Individuals spend their incomes first on what they value most highly, regardless if its’s a fully conscious determination. This form of satisfaction is called “utility” and argues human beings seek to maximize their own utility.