ITA Group

JULY 22, 2021

How the Talent War Is Impacting Customer Experience (And What You Should Do About It). TL;DR: Navigating today’s employer-employee dynamic has a lot of twists, turns and alleyways, but one thing remains constant: Customers have high demands for their experience with your brand. engagement programs.

97

97

Jake Jorgovan

FEBRUARY 2, 2024

Their knowledge and experiences are also invaluable in understanding customer expectations, technology advancements, and market shifts. What you can learn from Rafat Al: Following Rafat gives you access to a forward-thinking perspective on travel and hospitality.

Co-Alliance 130

Co-Alliance Retail Strategic partnership Channels and alliances 130

ITA Group

DECEMBER 28, 2021

And, while this year brought us the challenging reality of managing talent through “The Great Resignation,” those challenges spurred us to learn a lot about what we can do better. Looking back over the content we’ve shared this year, five articles rose to the top that we felt compelled to share again.

Retail 80

Retail 80

ITA Group

DECEMBER 14, 2021

It was inspirational to hear the creative, innovative ways employers of all sizes in all industries are making progress. Create Employee Personas to Improve Employee Experience. The personas are based on typical employee segments and should be rooted in considerations like: Personal motivation. Support needs.

Energy 88

Energy 88

Impact

JUNE 30, 2023

With Pokitpal’s powerful platform, card-linking programs, please do a quick definition of card-linking program here, across Australia offer automatic cashback on everyday purchases at a range of partner brands. Rosie Rae: You both have robust experience across affiliates and loyalty. Can you tell us about your companies?

Fintech 52

Fintech Credit Banking Retail 52

ITA Group

APRIL 14, 2022

What Does Disruption Mean for Your Customer Loyalty? We owe it to ourselves to take a deep breath and think through what brands can do right now to help ensure customer success in whatever plot twists the future holds. Be Transparent About Your Brand’s Motives. They question if what they do really matters.

81

81

Stellar Partnerships

MARCH 14, 2022

You’ll get an easier yes if you can hit their hotspots, but first you need to unpack what they are. We see some common themes with our corporate clients, so here are a few to get you on the right track. How many of you have made a purchasing decision based on your values and what the company is doing?

Government 130

Government 130

ITA Group

NOVEMBER 2, 2021

2022 Predictions: Employee Engagement & Recognition Trends. As a new year creeps up on us, take a peek at some of the trends our employee engagement and recognition experts expect to take center stage in the coming year. Qualitative Employee Listening Will Enable Communities of Engagement. Wait, 2022?

Government 87

Government 87

ITA Group

OCTOBER 5, 2021

A growing body of research suggests that having just a few disengaged employees can sow the seeds of negative culture and negatively impact the performance of a whole organization. Disengagement can cost companies between $450 and $550 billion a year in lost revenue and employee turnover. with a minimum 10% pay raise).

Energy 94

Energy Engineering Collaboration 94

Jake Jorgovan

DECEMBER 12, 2023

In this article, that’s what you’ll learn. Read on to gain a deeper understanding of how executive search firms are approaching diversity and inclusion, and what it means for you. After customizing it to focus more on skills and experience, they train their team on the new system. Here’s how.

Collaboration 130

Collaboration 130

INSEAD Knowledge

FEBRUARY 4, 2023

In this article, we size up Chinese internet firms’ overseas successes and the challenges they face. In an earlier article on the book, we looked at the key factors behind the phenomenal success of these firms. At ByteDance, for example, 63 percent of employees are below 31 and only 3 percent are older than 40.

114

114

ITA Group

DECEMBER 22, 2020

Experts Discuss the Convergence of Employee & Customer Experience. Today, we’re sharing excerpts from a conversation with two of ITA Group’s leaders, customer experience expert Max Kenkel and employee experience expert Tanya Fish. And what company isn’t after more revenue? Why can they get away with that?

Retail 74

Retail 74

ITA Group

FEBRUARY 18, 2021

3 Tips for Engaging Employees Who are Hard to Reach. When your organization has employees in a lot of different roles and locations, it can be especially challenging to engage and align them to the business. feel connected and engaged with their employers. Communicate Where Deskless Workers Are Actually Doing Their Work.

89

89

Jake Jorgovan

FEBRUARY 19, 2024

The power of social media in shaping brands and driving engagement is undeniable. Here's what you'll discover: A curated list of the top 60 social media agencies. Continue reading to connect with social media marketing companies that align perfectly with your brand's vision and goals. The industries these agencies excel in.

Retail 130

Retail Consumer packaged goods Collaboration Finance 130

Agorize

FEBRUARY 2, 2023

There is a strong correlation between employee engagement, performance and the company results. These terms explain why 39% of employees declare themselves disengaged at work. Therefore it’s no surprise that employee engagement has become a key issue for organizations in the wake of the pandemic. A win-win strategy.

Construction 52

Construction Value creation Collaboration Ecosystems 52

ITA Group

JULY 27, 2021

Here’s a look at what five big-name brands are doing to build great organizational cultures—and what you can do to emulate their success. In a Business Insider interview , the company’s co-founders detail how they evolved a thriving company culture from small startup all the way to 1,000+ employees today.

Collaboration 98

Collaboration 98

ITA Group

DECEMBER 1, 2020

Trends Shaping the Future of Employee Experience in 2021. In the year 2021, we’re predicting efforts to refine and enhance the employee experience will continue to be a top area of focus for leaders everywhere. ITA Group team members share top employee experience trends we predict will gain traction in the coming year.

Retail 72

Retail 72

ITA Group

MARCH 25, 2021

The Employer of Choice Trifecta: Culture, Purpose & Employer Brand. Optimism about the “next normal” of this pandemic and what it will bring to people around the world. That’s because the pandemic has illuminated for workers what matters most to them—and where their employers have shortcomings.

Collaboration 52

Collaboration 52

ITA Group

NOVEMBER 4, 2021

Let’s explore what’s happening with the supply chain and the ripple effects it’s having on channel programs, partners and the people who buy from them. But first—what gives? Poor Customer Experience Fueled by Employee Turnover. Poor customer experience due to low support levels. Why is this all happening at once?

Construction 92

Construction Retail Government 92

ITA Group

JUNE 29, 2021

Rethink & Renew Your Employee Years of Service Award Program. An employee years of service award program not only motivates employees to remain loyal to their organization, but also reflects positively on the company for retaining them. What Is a Years of Service Award? Improving employee and organizational performance.

Retail 79

Retail Engineering 79

ITA Group

JUNE 28, 2022

10 Best Practices to Create an Employee Recognition Program. In the world of HR and employee engagement, the question of how to implement an employee recognition program is top of mind for many leaders. The question isn’t a surprise because right now is a challenging time for employee engagement.

Retail 82

Retail 82

ITA Group

SEPTEMBER 21, 2021

How to Improve Employee Experience With Corporate Events (& Why Now Is the Time to Do It). I’ve seen the positive, powerful impact these gatherings have had on my own employee experience. How Employee & Corporate Events Improve Employee Experience. Creating culture-driven shared experiences.

M&A activity 80

M&A activity Risk mitigation Collaboration 80

ITA Group

JULY 6, 2021

I love having open road in front of me and the flexibility to go where I want, stop when I want, and listen to what I want. Then get in touch —I’d love to hear what you think of them (or if you know of any I missed). Can we trust our gut? One of life’s simplest pleasures for me is a long road trip on my own. Cast by Eventwell.

97

97

Channel Insider

JUNE 13, 2022

Meanwhile, MSPs are experiencing substantial internal skill gaps due to heightened employee churn. The one-two punch of the pandemic and the Great Resignation has made it difficult to both hire and retain employees. From 2021 through 2028, Fortune Business Insights estimates the market will experience 12.6%

Insurance 76

Insurance 76

Jake Jorgovan

FEBRUARY 8, 2022

With my own experience running a podcast agency that is constantly hiring, I can tell you there is a high demand for great talent in the podcasting space. Apply to work with Content Allies ) We’ll tell you what you need to know about careers in podcasting, what skills and roles are needed, and where to find podcasting jobs.

130

130

Agorize

MAY 12, 2022

When employees share new ideas and bring up concerns or problems, organizations improve , innovate and perform better. It sounds obvious, yet speak-up culture is still not in the DNA of many employers. Are employees given a voice and encouraged to participate in continuous improvement (CI) processes? How do you do it right?

Telecommunications 52

Telecommunications Energy Ecosystems Collaboration 52

Remarkable Partnerships

JULY 17, 2023

A fortnight ago, we launched our new research, “Hidden Opportunities,” which reveals that both companies and charities are missing-out on significant value by not partnering together in a strategic way.  So, for your charity, how do we recommend you overcome these differences? This is the mismatch in expectations.

Corporate partnerships 52

Corporate partnerships Partnership strategies 52

Impact

DECEMBER 7, 2023

With 88 percent of consumers trusting recommendations from people they know above all other forms of marketing, referral marketing holds immense power for brands today. Turning customers into advocates early in the buyer journey amplifies brand visibility, boosts credibility, and, most importantly, increases customer loyalty and retention.

Utilities 52

Utilities 52

INSEAD Knowledge

JANUARY 28, 2024

Typical post-merger issues include differences in organisational culture and operational structures, insufficient network integration, and a tendency to prioritise cost savings over consumer experience. And it did so while increasing employee satisfaction. 2) Benevolence-based trust: Do you have good intentions towards me?

Mergers and acquisition activities 72

Mergers and acquisition activities Credit Collaboration 72

ITA Group

DECEMBER 16, 2020

Keep Your Employees Engaged & Aligned While Working Anywhere. Over the past decade, rapid digital transformation has enabled organizations to reimagine the employee experience. Why Invest in Recognition & Remote Employee Experience Programs? You’re employees are going through a lot right now.

61

61

Agorize

MAY 4, 2021

Table of contents Click on the chapter you’d like to read What is talent management? What is employee engagement? How to recognize a committed employee? Transformational leadership: the new contract between companies and employees? What is talent management? What is employee engagement?

Engineering 52

Engineering Collaboration Energy 52

Agorize

MARCH 8, 2022

Could you tell us about the history behind the launch and your experience bringing it to Asia? In 2011 we only had 8 countries, with less than 500 students solving business cases. What is it that excites you about this program? Moreover, +300 employees volunteered to evaluate student’s idea and/or mentor teams around the globe.

52

52

SEO Magazine

DECEMBER 1, 2023

The same year, Google introduced what we now call the “map pack” or the “local pack.” But before we go on, let’s take a look at how the map pack works. What Are the Ranking Factors That Google Looks For? What Are Google Maps Ranking Factors? How do you optimize your website for Google Maps?

Utilities 98

Utilities Engineering Construction 98

SFE Partners

APRIL 26, 2023

Key Takeaways 8 Keys To a Successful Sales Team What Makes a Successful Sales Team? We will explore plenty of tips to help create your sales success story. But what goes into making a winning sales team? What is the Key to a Successful Sales Team? Here are tips on what makes a successful sales team.

Partnering capability and readiness 52

Partnering capability and readiness Engineering 52

PLM Alliances

MAY 19, 2021

The days of going into the office five days a week are over for many employees worldwide. The new world of remote work means we have all had to learn how to work differently — regardless of your industry or job title. How do I connect with a new team and managers when I’ve never met them in person?

52

52

PLM Alliances

MAY 19, 2021

The days of going into the office five days a week are over for many employees worldwide. The new world of remote work means we have all had to learn how to work differently — regardless of your industry or job title. How do I connect with a new team and managers when I’ve never met them in person?

52

52

TIM Review

DECEMBER 31, 2020

We will do this by trying to discover how specific principles in a company’s management model affect product innovativeness. From a practical perspective, we suggest a guideline for tech-oriented companies to raise their awareness by highlighting various principles that foster product innovativeness.

Value creation 52

Value creation High tech Construction Telecommunications 52