Frost & Sullivan’s Perspective on Zoom’s $14.7 Billion Five9 Acquisition
Frost & Sullivan
JULY 21, 2021
This survey also found that 80% of CX applications are expected to be in the cloud by 2023. Zoom also gains access to the large standalone cloud contact center opportunity, independent of any bundling or integration with its own heritage solutions. Clearly, there is a lot of growth potential in the CX market.
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