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Top tips to create a successful partnership strategy

Mindmatrix

You must know where you want to go in order to get there.” In its most basic form, a partnership strategy begins to address your company’s and your partnering programs’ who, what, where, when, why, and how. Gap Analysis: Identify gaps in existing capabilities or market presence that partnerships can help fill.

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How Can Firms Effectively Use Technology in Customer Journey Management

TIM Review

Everyone from the CEO down to the contact center agent should know what it feels like to be a customer. Under this reality, organizations rely on a digital transformation to enable customer-centricity and improve customer experience (Columbus, 2020). Blake Morgan Keynote speaker, best-selling author & futurist.

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