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Integrated AI and Innovation Management: The Beginning of a Beautiful Friendship

TIM Review

Technological change defines the horizon of our material world as it shapes the limiting conditions of what is possible and what is barely imaginable. 2019), and limited research is currently available on how using AI can support specific challenges related to innovation management (Prem, 2019). Introduction. 2018; Fountaine et al.,

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How Can Firms Effectively Use Technology in Customer Journey Management

TIM Review

As societies and markets are being continually transformed by digital technologies, the workaround where the customer is found has become complex, going through multiple ordering channels, interactions, advertisements, and influences, with a mixture of both physical and digital touchpoints. Introduction. 2019; McColl-Kennedy et al.,

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