capabilities operations our-insights the-next-frontier-of-customer-engagement-ai-enabled-customer-service 
IBM Business Partners
FEBRUARY 23, 2024
Conversational artificial intelligence (AI) leads the charge in breaking down barriers between businesses and their audiences. This class of AI-based tools, including chatbots and virtual assistants, enables seamless, human-like and personalized exchanges.
TIM Review
NOVEMBER 30, 2020
Technological change defines the horizon of our material world as it shapes the limiting conditions of what is possible and what is barely imaginable. The adoption of Artificial Intelligence (AI) in business is accelerating. And second, how could integrating trustworthy AI act as an enabler for innovation management systems?
TIM Review
OCTOBER 29, 2021
Everyone from the CEO down to the contact center agent should know what it feels like to be a customer. Under this reality, organizations rely on a digital transformation to enable customer-centricity and improve customer experience (Columbus, 2020). Blake Morgan Keynote speaker, best-selling author & futurist.
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