First Cars, Now Aftersales: How Tesla’s Vertically Integrated Aftersales Service Delivery Model is Transforming the Automotive Ecosystem
Frost & Sullivan
MAY 11, 2022
Over-the-air (OTA) update capabilities that leverage in-car data, a rapidly expanding mobile service fleet, and an ultra-lean physical service network underpin this innovative aftersales strategy. Amidst Threat of Regulatory Pushback, Out-of-Warranty Vehicles and Enhanced OTA Capabilities to Drive Service Revenues.
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