Chatty Tech, Big Impact: Design and Optimize Conversational AI to Revolutionize Your Contact Center
Frost & Sullivan
SEPTEMBER 25, 2023
Like chatbots, conversational artificial intelligence (AI) can handle large call volumes, offer quicker resolutions, improve the consumer and agent experience, and increase profits. For instance, a global hotel chain used [24]7.ai’s conversational AI solution to create a self-serve option for tens of millions of customers annually. Rapid adoption enabled over 112,000 monthly interactions, increased agent satisfaction by 97%, and led to a 3x increase in sales conversions.
Let's personalize your content