Sat.Jan 20, 2024 - Fri.Jan 26, 2024

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Maximizing Efficiency: How Healthcare Contact Center Consultants Revolutionize Patient Communication

Jake Jorgovan

In healthcare, clear and effective communication is pivotal, yet often elusive. Many healthcare providers grapple with the challenge of managing high call volumes while ensuring patient satisfaction and efficient service. This specialized dilemma calls for an innovative solution. You're in the right place to discover how to transform this challenge into an opportunity.

Utilities 130
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Unleashing Potential: The Power of Strategic Alliances in Business (468 words)

Rigsbee Research

In the dynamic landscape of business, developing strategic alliances has become a crucial aspect for individuals and organizations alike. The book, Developing Strategic Alliances, explores the myriad reasons and benefits of forging these alliances in his comprehensive guide. This book delves into various strategic alliance examples, shedding light on the immense value that can be […] The post Unleashing Potential: The Power of Strategic Alliances in Business (468 words) appeared first on

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2024 – the year for new thinking

Stellar Partnerships

Summer holidays are almost over and most of us have enjoyed a time to breathe, restore and refresh. The roads were free of stressed drivers doing the school run or hurrying to sport training. When we’re not in such a rush, we tend to notice things and see them with fresh eyes. I was fortunate to spend two weeks in Japan, a place where I’d lived and worked many decades ago.

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How Indigenous perspectives can guide climate innovation for a just transition: IBM teams up with Net Zero Atlantic in Canada

IBM Business Partners

The windswept province of Nova Scotia lies on Canada’s Atlantic coast, and comprises part of Mi’kma’ki, the traditional districts of the Mi’kmaq First Nations people. In recent years, Nova Scotia has become a promising site for the clean energy transition, with some of the world’s fastest offshore wind speeds and potential for hydrogen development.

Energy 117
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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From the Recruiter’s Perspective: Common Myths About Headhunting Debunked [Part 1: For Companies]

Jake Jorgovan

The headhunting landscape is shrouded in misconceptions, much like Scottish moors are usually shrouded in fog. However, these myths can leave businesses unsure of headhunting practices and their implications. You're in the right place, though. In this article, you will uncover truths behind common headhunting myths, learning about: The actual cost implications.

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The Seven Imperatives for Professional Services Fee Negotiation

Vantage Partners

Clients count on you to help them solve significant business problems. They want the very best you and your firm have to offer. Not just the IP and the infrastructure you’ve invested in, but the extensive experience you’ve acquired putting it to work, the terrific talent you deploy on their behalf (often on little notice), and the "outside-in" perspective and insights you provide.

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How to handle a ransomware attack 

IBM Business Partners

It’s the news no organization wants to hear―you’ve been the victim of a ransomware attack, and now you’re wondering what to do next. The first thing to keep in mind is you’re not alone. Over 17 percent of all cyberattacks involve ransomware —a type of malware that keeps a victim’s data or device locked unless the victim pays the hacker a ransom.

Insurance 115
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How to Promote, Market, and Grow a Recruiting, Headhunting, and Executive Search Firm

Jake Jorgovan

If you have a recruiting, headhunting, and executive search firm, a unique challenge emerges: differentiating your services in a market flooded with competition and rapidly evolving client needs. Rest assured, you've landed on the right page. This article teaches you to: Craft a marketing plan that resonates with your target audience and sets you apart from competitors.

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Embracing the As-a-Service Model: Advantages and Challenges for MSPs

Channel Insider

The As-a-Service model, also known as the XaaS (Anything As-a-Service) model, is essentially a subscription-based distribution model that allows for scalable and highly customizable service agreements rather than the more traditional package offerings. Renowned for its flexibility and scalability, XaaS is a mature and in-demand solution for business and IT processes, providing many benefits to providers and their clients.

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Maximize Productivity and Simplify IT Management with Conversational AI

ChatGPT has dominated boardroom conversations for months now. From drafting a stock trading program, to creating a SQL query to model data, there are practically no limits to the applications of the AI language model assistant. At ManageEngine, we have been working on our own AI-assistant, Zia. Zia is a fully-trained analytics assistant that can perform a range of functions such as creating and adding reports to dashboards, providing conversational support to data analysis, insight discovery, bu

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Bylaws – Legal, Practical and Foundational

Pearlman + Pearlman

Your nonprofit has been incorporated, and the work of the founders now turns to establishing a governance structure and the drafting of bylaws. Governance refers to the system (policies, practices, and processes) by which a board of directors oversees and governs a nonprofit organization. Bylaws are a foundational governance document, providing the rules of the road for many of the essential functions of the board, such as electing directors, appointing officers, holding meetings, and taking act

Legal 97
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The dynamic forces behind data center re-transformation 

IBM Business Partners

Data centers are undergoing significant evolution. Initially, they were massive, centralized facilities that were complex, costly and difficult to replicate or restore. Now, advancements in hardware and software as well as increased focus on sustainability are driving rapid transformation. Catalysts and conundrums A dramatic shift in development and operations is making data centers more agile and cost-effective.

Energy 110
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The Essential Guide for Choosing the Right Healthcare Contact Center Consulting Firm

Jake Jorgovan

This guide shows you how to select the most suitable healthcare contact center consulting firm for your needs. Take these factors into account to gain the necessary knowledge and tools to make an informed decision. Ultimately, that’s how you ensure the success and efficiency of your healthcare communication strategies. Let’s dive right in. Benefits of Working with a Healthcare Contact Center Consulting Firm Working with a healthcare contact center consulting firm can bring numerous benefits to h

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CES 2024: Artificial Intelligence, Electrification, and Hydrogen Take Centerstage

Frost & Sullivan

The year kickstarted with the much-awaited CES 2024 that more than lived up to its reputation of being a showcase for breakthrough technology. From artificial intelligence to autonomous driving, electrification to micromobility, sustainability to sensors, established automakers to startups, concepts for road, air, and marine transportation – it was all there.

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How to Leverage Intent Data for Better Outcomes

Speaker: Susan Spencer, Principal of Spencer Communications

Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.

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Case Study: 1st Page Rankings for 10+ Keywords in Only 6 Months

SEO Magazine

In the ever-evolving landscape of digital marketing, achieving first-page rankings on search engines is the ultimate goal for businesses looking to expand their online presence. Maximizing website visibility and generating more conversions can be achieved by securing a top spot in search results. However, achieving this feat is no easy task, especially in competitive niches.

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Networks unchained: the shift toward intent-based autonomous operations

IBM Business Partners

Telecommunications industry, a cornerstone of global connectivity, has been going through a technological renaissance for some time, driven by innovations such as 5G, IoT, cloud computing and AI. As a result, networks have become increasingly hard to manage. There is a need for automation to handle routine tasks, monitor network health and respond to issues in real-time.

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The Evolving Role of the Chief Marketing Officer in 2024

Jake Jorgovan

CMOs hold a critical position in shaping the success and image of their organizations. Their responsibilities, traditionally encompassing advertising, market research, and customer service, have expanded to include digital strategy, data analytics, and customer engagement in the online realm. As we step into 2024, the role of the CMO is undergoing a major shift.

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Major US MSP Aggregator Evergreen Makes First Play Into Australia and NZ

Channel Insider

US-based MSP aggregator, Evergreen Services Group, has made its first play into the Australian and Aotearoa New Zealand market, announcing its acquisition of Lancom Technology, an Auckland-based MSP with a presence in Australia via a Melbourne office. Evergreen Services Group now has more than 70 organisations within the group globally. It operates a decentralised model, where each acquisition works as an independent entity, and its slate of MSPs includes Lyra Technology Group, Helix Technology

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The Essential Guide to the Buying Experience of the Future

Your buyers’ lives, preferences, and expectations have changed. Over two-thirds of buyers prefer remote or digital interactions — and they expect those interactions to be substantive and valuable. They hold sellers to a high standard, and that means the buying experiences of the past — in-person meetings, transactional conversations, and linear sales funnels — no longer deliver.

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How Leaders Can Effect Change By Changing Themselves

INSEAD Knowledge

Today’s companies are constantly evolving – be it switching up their strategies, rejigging their teams or reacting to unexpected external events. Therefore, organisations must adopt the necessary practices and have the appropriate personnel in place to not just survive but thrive in an ever-shifting business climate.Leaders including managers, directors and the C-suite play an important role in spearheading organisational change.

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Balancing AI: Do good and avoid harm

IBM Business Partners

Growing up, my father always said, “do good.” As a child, I thought it was cringeworthy grammar and I would correct him, insisting it should be “do well.” Even my children tease me when they hear his “do good” advice and I’ll admit I let him have a pass on the grammar front. In the case of responsible artificial intelligence (AI), organizations should prioritize the ability to avoid harm as a central focus.

Legal 105
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The Chief Marketing Officer's Guide to Successful Campaign Management

Jake Jorgovan

Chief Marketing Officers (CMOs) are the brains behind a brand’s image and marketing successes. One of their key roles is conducting solid campaign management. Simply put, campaign management is how a marketing campaign gets planned, executed, and analyzed. It’s everything from figuring out who to talk to, what to say, and how to measure success. The CMO is the captain of this ship, steering campaigns in line with the company’s goals and ensuring they click with people.

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HPE to Acquire Juniper Networks, Expand Network Offerings with AI

Channel Insider

Hewlett Packard Enterprise (HPE) and Juniper Networks are joining forces to propel the tech industry into a new era of innovation. The definitive agreement, with HPE acquiring Juniper for $40.00 per share in an all-cash transaction totaling approximately $14 billion, promises not just financial growth but also a seismic shift in the technological landscape for clients and partners alike.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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How to Dominate Page One with AI Content

SEO Magazine

Do you want your website to shine on search engine results pages? With nearly half of marketers turning to generative AI, staying ahead means embracing this technology. Most use AI for sparking new ideas. They find it vital in their strategy for content marketing. As SEO reshapes the market scene, consider how AI can elevate your brand’s online presence.

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GDPR compliance checklist

IBM Business Partners

The General Data Protection Regulation (GDPR) is a European Union (EU) law that governs how organizations collect and use personal data. Any company operating in the EU or handling EU residents’ data must adhere to GDPR requirements. However, GDPR compliance is not necessarily a straightforward matter. The law outlines a set of data privacy rights for users and a series of principles for the processing of personal data.

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The Cultural Quotient: How Fractional Executives Impact Organizational Dynamics

Jake Jorgovan

Today’s business landscape is on shaky ground, constantly changing and adapting. SaaS is seeing a shift to XaaS, AI is threatening to take over the planet, and the economy is undergoing ground-shattering shifts. In the case of small to medium-sized companies, the need for niche expertise is high, but the resources to sustain full-time positions are limited.

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Video: Mainline Director of Technology Talks Differentiators and Navigating End Of a Major Partner Program

Channel Insider

In episode three of Channel Insider: Partner POV, host Katie Bavoso sits down with Carlos Marques, Director of Technology at Mainline Information Systems. Carlos explains his priorities in a role he says is still new to Mainline and how he stays close to the customers and their needs. When asked how Mainline is navigating the news that Broadcom will effectively end the VMware Partner Connect Program in April 2024, Carlos says it’s ideal not to “overreact,” but “have a Pla

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How to Measure the ROI of IT Operations

IT is viewed as a cost center by organizations. In troubling economic times, this puts intense pressure on IT to demonstrate value for IT investments. Register for this webinar to learn how to quantify the intrinsic benefits of IT using analytics.

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How to Transform Your Websites SEO with Smart AI-Generated Meta Tags

SEO Magazine

With smart AI-generated meta tags, you can significantly enhance your site’s visibility and user engagement. Understand how leveraging SEO GPT technology not only streamlines keyword integration but also tailors content relevancy for improved rankings. Embrace the sophistication that AI brings to SEO practices. It shapes a tailored digital presence designed to outshine the competition and captivate audiences in today’s fast-paced online world.

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The importance of diversity in AI isn’t opinion, it’s math

IBM Business Partners

We all want to see our ideal human values reflected in our technologies. We expect technologies such as artificial intelligence (AI) to not lie to us, to not discriminate, and to be safe for us and our children to use. Yet many AI creators are currently facing backlash for the biases, inaccuracies and problematic data practices being exposed in their models.

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Top 10 Demand Generation & Performance Marketing Thought Leaders

Jake Jorgovan

Finding effective demand generation and performance marketing strategies is a major hurdle for many companies. You can tackle this challenge by following thought leaders in these fields who offer valuable insights and proven strategies. You’re on the right page to find the best such leaders as we guide you to the top minds in demand generation & performance marketing.

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