Remove industries life-sciences our-insights embedding-smart-quality-culture-and-capabilities-in-the-organization
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How Can Firms Effectively Use Technology in Customer Journey Management

TIM Review

Under this reality, organizations rely on a digital transformation to enable customer-centricity and improve customer experience (Columbus, 2020). A recent study estimated that 55% of organizations with high digital maturity focus on digital transformation to create a unified customer experience (Gurumurthy et al., Introduction.

Retail 52
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Announcing the Thinkers50 2021 Coaching and Mentoring Award Longlist

Thinkers 50

The Coaching and Mentoring Award is unique among our awards because it starts with a longlist of 50 nominees, selected via the 100 Coaches network. She is a strong advocate for bringing humanity and wholeness back to workplaces and embodying healthier cultures in organizations. 1: Reem AlJizawi. 1: Reem AlJizawi.

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Ideologies in Energy Transition: Community Discourses on Renewables

TIM Review

As municipalities are deemed appropriate micro-units for establishing sustainable energy systems (Burton & Hubacek, 2007), our study focuses on ideologies and sense making at that level involving actors in the social fabric. You have to know the past to understand the present. Carl Sagan. American astronomer. Introduction.

Energy 52