our-work aligning-recognizing-front-line-employees 
ITA Group
JULY 22, 2021
TL;DR: Navigating today’s employer-employee dynamic has a lot of twists, turns and alleyways, but one thing remains constant: Customers have high demands for their experience with your brand. employers are experiencing apathy in employee behaviors. This includes (but not limited to): Not showing up for work regularly.
PLM Alliances
OCTOBER 18, 2023
So, by definition, every company that recognizes revenue has RevOps. Ultimately, the goal of adopting a RevOps-centric business model is to closely align and integrate sales, marketing, channels, and customer success units for repeatable revenue growth and profitability. Start to build your coalition by strengthening internal support.
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ITA Group
JANUARY 21, 2021
Engaging & Recognizing Retail Workers That Deliver the Immersive Experience Consumers Today Demand. We are all consumers—and I bet each one of us can attest to our shopping habits changing over the past few years; specifically, the past year. The employees must love the company before the customers ever will.” Simon Sinek.
ITA Group
OCTOBER 5, 2021
Why Organizational Culture Matters (and 6 Success Factors to Make It Work). A growing body of research suggests that having just a few disengaged employees can sow the seeds of negative culture and negatively impact the performance of a whole organization. Why an Aligned Organizational Culture Is a Must-Have.
ITA Group
DECEMBER 22, 2020
Experts Discuss the Convergence of Employee & Customer Experience. Today, we’re sharing excerpts from a conversation with two of ITA Group’s leaders, customer experience expert Max Kenkel and employee experience expert Tanya Fish. But what’s interesting about that is the issue started with the product—not the employee.
ClearPoint Strategy
JULY 7, 2021
You can see financial trend lines over time and high-level groupings of metrics to give profit-loss context. Download our report to find out. They range from reporting on internal, qualitative metrics such as employee satisfaction to quantitative, external metrics like recruiting success rates. When is a dashboard not enough?
ClearPoint Strategy
JULY 7, 2021
You can see financial trend lines over time and high-level groupings of metrics to give profit-loss context. Download our report to find out. They range from reporting on internal, qualitative metrics such as employee satisfaction to quantitative, external metrics like recruiting success rates. When is a dashboard not enough?
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