Remove customer-care
article thumbnail

A Day in the Life of a Senior Customer Care Manager

Planview Blog

Once this has been established, companies have to make sure the product has excellent customer service and support. No one understands this more than Yessica Archilla, a Senior Customer Care Manager at Planview. What does a typical day look like for a Senior Customer Care Manager? Who do you meet with?

105
105
article thumbnail

Why Should Brands Care About Customer Habits?

ITA Group

Why Should Brands Care About Customer Habits? Loyalty is about unlocking new behaviors from clients—behaviors that catapult a customer through the phases of the buying journey faster and more frequently, creating a relationship that keeps customers coming back. Habits are weird. So are humans. That’s true personalization.

Energy 71
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Teleperformance Applauded by Frost & Sullivan for Delivering Optimal Customer Care and Drastically Decreasing Costs for Clients, and for Leadership Position

Frost & Sullivan

SAN ANTONIO – June 7, 2023 – Frost & Sullivan recently researched the German customer experience (CX) outsourcing services industry and, based on its findings, recognizes Teleperformance with the 2023 German Company of the Year Award.

article thumbnail

Teleperformance Earns Frost & Sullivan’s 2023 European Competitive Strategy Leadership Award for Optimizing Customer Care and Business Performance with a Vast AI-powered Service Portfolio

Frost & Sullivan

Teleperformance provides a comprehensive, AI-powered service portfolio ranging from front-office customer care to back-office functions. It offers superior customer service and high-value specialized solutions, making it a market leader in the customer care outsourcing industry.

article thumbnail

An Innovative & Creative Problem Solver Approach to Selling in the Medical Device Space

Speaker: Steve Goldstein, Sales Leader

What are some of the top challenges your customers face and how do you approach understanding what’s most important to them? to discover critical strategies and approaches you can take to engage your customers, achieve greater sales success, and become both an indispensable resource and a trusted partner.

article thumbnail

HGS Digital Recognized by Frost & Sullivan for Its Complete Social Media Customer Care Solution

Frost & Sullivan

HGS Digital is being recognized, for the second year in a row , for its compelling social media strategy and solutions portfolio that includes HGS EPIC ™ Social Care program. According to Frost & Sullivan market analysis, HGS EPIC ™Social Care program sets the company apart in the competitive customer care landscape.

52
article thumbnail

Teleperformance Applauded by Frost & Sullivan for Enhancing Customer Care with a Strong Balance of Automation, Technology, and Empathy and with Its Leading Position

Frost & Sullivan

SAN ANTONIO – June 8, 2023 – Recently, Frost & Sullivan researched the customer experience (CX) outsourcing services industry and, based on its analysis results, recognizes Teleperformance with the 2023 Peru Company of the Year Award. Teleperformance helps customers achieve top performance and operational efficiency.

52