Remove blog topics call-center
article thumbnail

The Hybrid Cloud Forecast: A podcast with IBM Fellows

IBM Business Partners

He had—and still has—a podcast called “ The Art of Automation ,” and he suggested that it was a great experience I should have, too. A rotating cast of IBM Fellows Initially, I thought of putting together a list of relevant topics and then find guests who could join me on episodes to dive deeper into each one.

Energy 98
article thumbnail

AI transforms the IT support experience

IBM Business Partners

Even when topics come up that the virtual assistants can’t solve on its own, automation can easily connect clients with a live agent who can help. When Call Home has been enabled, the products will send to IBM the appropriate error details (such as for a drive failure, or firmware error).

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Hybrid Cloud Forecast: Part 2

IBM Business Partners

In my previous post , I described how I got started with a podcast series called The Hybrid Cloud Forecast. It isn’t a surprise that so many of the guests on my podcast work on topics and technologies directly related to cloud. It has spawned an entire new industry of companies providing hardware and software for the cloud.

Energy 60
article thumbnail

IBM watsonx Assistant: Driving generative AI innovation with Conversational Search

IBM Business Partners

Paving the way: Large language models The current focus of generative AI has centered on Large language models (LLMs). And, because these models understand language so well, business-users can improve the quantity of topics and quality of answers their AI assistant can cover with no training.

Credit 87
article thumbnail

Transforming customer service: How generative AI is changing the game

IBM Business Partners

Call center operational and data optimization: Generative AI enhances the feedback loop, as it can summarize and analyze complaints, customer journeys, agent performance and more, converting a costly call center into a revenue generator by evaluating performance improvements for enhanced services.

article thumbnail

Customer service vs customer experience: Key differentiators

IBM Business Partners

Customer service, which can also be called customer support or customer care , is much more customer-facing than many parts of customer experience. It is a sign of good customer service for an organization to be able to respond immediately to a customer issue, whether on social media, email, chat room, or phone call.

95
article thumbnail

AI Governance Requires Global Action

Partnership on AI

Share Our Blog / Blog Other AI Governance Requires Global Action Rebecca Finlay September 18, 2023 Content Wrapper Click here to start editing --> Content Row Click here to start editing --> As awareness of AI’s potentially world-changing impact has grown, so, too, have calls for new forms of governance to guide this technology.